Remote Senior Program Manager, Global Travel Operations

Direct Travel, Inc.; Northern (KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Direct Travel, Inc. seeks a Senior Program Manager to own regional candidate travel delivery, aligning with the global operating model and policy while ensuring quality experiences across the US region.

The role coordinates Recruiting, Mobility, Relocation, and Travel stakeholders, monitors workflows and dashboards, and leads regional escalations and continuous improvement initiatives to optimize service delivery.

Qualifications

• 7+ years in corporate travel or program management
• 3+ years managing regional or multi-location travel programs
• Strong knowledge of travel industry operations, policies, and automation platforms
• Experience with workflow systems (Juno, Avenir) and data analysis
• Excellent interpersonal, communication, and problem-solving skills
• Ability to manage multiple priorities across time zones
• MS Office proficiency (Excel, PowerPoint, Word) and CRM platforms
• Bachelor's degree in Business or related field preferred

Responsibilities

• Own regional execution of the Candidate Travel Program; ensure consistent delivery against global operating model, policies, and SLAs
• Coordinate across Recruiting, Mobility, Relocation, and Travel stakeholders to align candidate timelines and expectations
• Monitor Juno workflows, dashboards, and performance metrics; intervene on exceptions and policy risks
• Manage regional escalations and high-priority candidate issues within defined SLAs
• Ensure consistent, brand-aligned candidate experience across the region
• Partner with Automation and Reporting resources to improve regional performance metrics
• Provide regional input into quarterly reviews, capacity planning, and future-state design
• Provide coaching and development to Program Managers and Specialists

Skills

Program management

Stakeholder management

Cross-functional collaboration

Data analysis

MS Office proficiency

Education

Bachelor's degree in Business, Operations, or related field

Tools

Juno

Avenir

CRM platforms

Job description

Direct Travel, Inc. seeks a Senior Program Manager to own regional candidate travel delivery, aligning with the global operating model and policy while ensuring quality experiences across the US region.

The role coordinates Recruiting, Mobility, Relocation, and Travel stakeholders, monitors workflows and dashboards, and leads regional escalations and continuous improvement initiatives to optimize service delivery.