Candidate Experience & Operations Specialist

Direct Travel; United States; On-site; USD 55,000 - 90,000; Full time

Job summary

Direct Travel is seeking a Program Specialist to deliver high-quality, responsive candidate support and monitor workflows to surface issues early. You will be the first line of program-level issue identification, ensuring readiness for travel and proactive communication with candidates.

Key responsibilities include managing candidate inquiries, monitoring workflows for exceptions, and coordinating post-trip follow-ups.

Qualifications

• Bachelor's degree or equivalent required.
• 4+ years in customer service, operations support, or travel industry experience.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Attention to detail and commitment to accuracy.
• Professional demeanor and strong interpersonal skills.
• Ability to remain calm and professional under pressure.
• Reliability and strong work ethic.

Responsibilities

• Provide day-to-day candidate support via approved channels (email, platform messaging, phone) within defined SLAs.
• Monitor Juno workflows for exceptions, missing data, delays, or questions; flag issues for escalation.
• Serve as first line of program-level issue identification; escalate complex issues with documentation.
• Confirm candidate information (travel dates, interview details, policy eligibility) and ensure readiness for travel; reach out for missing info.
• Support post-trip follow-up activities including feedback capture, expense reconciliation, and issue closure.
• Maintain a service-oriented, brand-aligned candidate experience; represent Direct Travel positively.
• Maintain accurate candidate records and ensure data integrity in systems.
• Provide clear, timely, professional communication to candidates; manage expectations.

Skills

4+ years of customer service

Strong written and verbalCommunication

Ability to manage multiple tasks

Attention to detail

Professional demeanor

Interpersonal skills

Calm under pressure

Reliability & work ethic

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Direct Travel is seeking a Program Specialist to deliver high-quality, responsive candidate support and monitor workflows to surface issues early. You will be the first line of program-level issue identification, ensuring readiness for travel and proactive communication with candidates.

Key responsibilities include managing candidate inquiries, monitoring workflows for exceptions, and coordinating post-trip follow-ups.