Regional Traffic Operations Center Director

WSP USA; Staunton (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

WSP USA seeks a Regional TOC Operations Manager to oversee a Virginia regional Traffic Operations Center, ensuring 24/7/365 coverage and adherence to SOPs and KPIs. You will lead Supervisors, Operators, Analysts, and staff, coordinating with VDOT and partner agencies while driving continuous improvement.

The role requires a Bachelor's degree or 5+ years in transportation operations, with strong leadership, budgeting, and incident management capabilities.

Qualifications

• Bachelor's Degree in Transportation, Engineering, Emergency Management, Public Administration, Business Administration, Information Systems, or related field.
• Five (5)+ years of progressively responsible transportation operations experience.
• Five or more years supervising a 24/7 operations center.
• Experience managing transportation operations or traffic management centers.
• Experience leading supervisors and operations personnel.

Responsibilities

• Manage the daily operation of a regional TOC.
• Lead TOC supervisors, lead operators, operators, analysts, and support staff.
• Ensure continuous 24/7/365 operational coverage.
• Develop and maintain Annual Work Plans (AWPs).
• Monitor contractual KPIs and ensure compliance with VDOT policies.

Skills

Leadership

Decision making

Public speaking

Communication

Emergency management

Education

Bachelor's degree

5+ years ops experience

Tools

ATMS

ITS

Job description

WSP USA seeks a Regional TOC Operations Manager to oversee a Virginia regional Traffic Operations Center, ensuring 24/7/365 coverage and adherence to SOPs and KPIs. You will lead Supervisors, Operators, Analysts, and staff, coordinating with VDOT and partner agencies while driving continuous improvement.

The role requires a Bachelor's degree or 5+ years in transportation operations, with strong leadership, budgeting, and incident management capabilities.