Regional TOC Ops Leader: 24/7 Traffic Management

WSP USA; Fairfax (VA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid time off

Job summary

WSP USA seeks a Regional TOC Operations Manager to oversee a 24/7 transportation operations center within the Virginia region. The role leads supervisors, operators, analysts, and staff to ensure uninterrupted incident management, traveler information, and weather operations.

You will develop annual work plans, monitor KPIs, and ensure compliance with SOPs while coordinating with VDOT regional staff. This on-site role requires strong leadership and emergency operation experience.

Qualifications

• Bachelor's degree in a related field is required or five or more years of progressively responsible transportation operations experience.
• Five (5)+ years supervising a 24/7 operations center.
• Experience managing transportation operations or traffic management centers.
• Experience leading supervisors and operations personnel.

Responsibilities

• Manage the daily operation of a regional TOC.
• Lead all TOC supervisors, lead operators, operators, analysts, and support staff.
• Ensure continuous 24/7/365 operational coverage.
• Develop and maintain Annual Work Plans (AWPs).
• Monitor contractual KPIs and ensure compliance with SOPs.
• Oversee staffing, scheduling, recruiting, employee development, and performance evaluations.
• Coordinate special events, emergency operations, weather events, and incident response activities.
• Coordinate interoperability between regional TOCs.
• Lead monthly operational reviews and performance reporting.
• Develop corrective action plans when operational deficiencies occur.

Skills

Leadership

Operations management

KPIs

Budgeting

Staffing

Education

Bachelor's degree in Transportation, Engineering, Emergency Management, Public Administration, Business Administration, Information Systems, or related field

Tools

ATMS

ITS

KPI dashboards

Job description

WSP USA seeks a Regional TOC Operations Manager to oversee a 24/7 transportation operations center within the Virginia region. The role leads supervisors, operators, analysts, and staff to ensure uninterrupted incident management, traveler information, and weather operations.

You will develop annual work plans, monitor KPIs, and ensure compliance with SOPs while coordinating with VDOT regional staff. This on-site role requires strong leadership and emergency operation experience.