Regional TOC Director – 24/7 Traffic Operations Leader

WSP USA; Herndon (VA); On-site; USD 143,000 - 213,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Retirement savings plan

Paid time off

Job summary

WSP USA is seeking a Regional TOC Operations Manager based in Herndon, VA. You will oversee a 24/7 transportation operations center, lead TOC staff, and ensure adherence to SOPs and KPIs to drive operational excellence.

The role requires strategic leadership, strong collaboration with VDOT and partner agencies, and experience managing budgets, staffing, and performance metrics. Occasional travel and emergency operations participation are expected.

Qualifications

• Bachelor's Degree in Transportation, Engineering, Emergency Management, Public Administration, Business Administration, Information Systems, or related field.
• 10+ years of progressively responsible transportation operations experience.

Responsibilities

• Manage the daily operation of a regional TOC.
• Lead all TOC supervisors, lead operators, operators, analysts, and support staff.
• Ensure continuous 24/7/365 operational coverage.
• Develop and maintain Annual Work Plans (AWPs).
• Monitor contractual KPIs.
• Ensure compliance with all VDOT policies and SOPs.
• Oversee staffing, scheduling, recruiting, employee development, and performance evaluations.
• Coordinate special events, emergency operations, weather events, and incident response activities.
• Coordinate directly with VDOT Regional Traffic Operations staff.
• Lead monthly operational reviews and performance reporting.
• Develop corrective action plans when operational deficiencies occur.
• Coordinate interoperability between regional TOCs.
• Ensure operational readiness during emergencies.
• Lead continuous improvement initiatives.
• Manage operational budgets and reporting requirements.
• Serve as the primary point of contact for regional operational issues.

Skills

Leadership

Decision making

Communication

Executive presentation

Personnel management

Strategic planning

Conflict resolution

Public speaking

Emergency management

Relationship building

Education

Bachelor's degree in Transportation/Engineering/Emergency Management/Public Administration/Business/IS

Tools

ATMS

ITS

Job description

WSP USA is seeking a Regional TOC Operations Manager based in Herndon, VA. You will oversee a 24/7 transportation operations center, lead TOC staff, and ensure adherence to SOPs and KPIs to drive operational excellence.

The role requires strategic leadership, strong collaboration with VDOT and partner agencies, and experience managing budgets, staffing, and performance metrics. Occasional travel and emergency operations participation are expected.