Regional Telecom Ops Leader

Lumen Technologies; Bellingham (WA); Hybrid; USD 93,000 - 124,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Voluntary benefits

Job summary

Lumen Technologies seeks a Supervisor Region Operations to lead technicians across service areas, delivering quality residential and business communications while aligning with company policies.

This role emphasizes building a skilled, customer-focused team, providing training, coaching, and performance management, and acting as the main liaison with contractors and customers to ensure reliable service and continuous improvement.

Qualifications

• Experience managing telecom teams with 4+ years.

Responsibilities

• Manage daily operation of network services and technicians.

Skills

Team leadership

Employee development

Coaching & mentoring

Customer-focused

Consultative selling

Communication

Multitasking

Deadline-driven

Problem solving

Education

Bachelor's degree or equivalent

Tools

Excel

Email

Word

Legacy systems

Job description

Lumen Technologies seeks a Supervisor Region Operations to lead technicians across service areas, delivering quality residential and business communications while aligning with company policies.

This role emphasizes building a skilled, customer-focused team, providing training, coaching, and performance management, and acting as the main liaison with contractors and customers to ensure reliable service and continuous improvement.