Regional Telecom Operations Leader

Lumen Technologies; Tucson (AZ); On-site; USD 85,000 - 113,000; Full time

Job summary

Lumen Technologies in Tucson, AZ is seeking an experienced Supervisor Region Operations to lead a field and office-based team of technicians delivering residential and business services. You will ensure safe, reliable network installation and maintenance while driving performance and customer satisfaction.

Responsibilities include coordinating with contractors, training staff, meeting attendance and performance standards, and representing Lumen with customers and authorities.

Qualifications

• Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
• Strong skills and experience in employee development to include training, coaching and mentoring in a union environment.
• Computer skills are required including Excel, email, Word, and legacy systems.
• Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Century Link is preferred.
• Working knowledge of the splicing and construction process for the telecommunication industry.
• Working knowledge of Contractor relations.
• Candidate must have the ability to work in a consultative manner with others, i.e. establish rapport, interview, fact‑find, present options, recommend solutions, follow‑up and customer focused behavior.
• Previous experience in a multi‑tasking, result oriented position in a deadline focused department.
• Bachelor's degree or equivalent education and experience. 5+ years related experience.

Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
• You will serve as the single point of contact between Century Link and Contractors to resolve issues arising during the construction and/or maintenance process.
• This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
• Will be responsible for leading a team of technicians who meet attendance and performance standards.
• Will represent Century Link with customers and governmental agencies.
• Collaborates with the union to achieve a win‑win working relationship.
• Celebrates successes, appropriately uses rewards and recognition.
• Motivates team for continuous improvement and achievement of maximum performance.

Skills

Team management

Telecom operations

Customer focus

Excel

Education

Bachelor's degree or equivalent education and experience

Tools

Excel

Legacy systems

Email

Word

Job description

Lumen Technologies in Tucson, AZ is seeking an experienced Supervisor Region Operations to lead a field and office-based team of technicians delivering residential and business services. You will ensure safe, reliable network installation and maintenance while driving performance and customer satisfaction.

Responsibilities include coordinating with contractors, training staff, meeting attendance and performance standards, and representing Lumen with customers and authorities.