Regional Technical Support Liaison

Atlas Copco Airpower N.V.; West Springfield (MA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid time off

Life & Disability insurance

Job summary

Atlas Copco US in West Springfield, MA, seeks a Technical & Warranty Administration Support specialist to assist the Regional CTS Operations and Management Team. Coordinate with field service to resolve complex issues and drive special projects related to customer support.

Requires 3–5 years of technical field service experience, a four-year mechanical engineering degree or equivalent, and strong mechanical/electrical skills. Hybrid work arrangement with relocation flexibility and career growth.

Qualifications

• 3–5 years of technical field service experience maintaining and repairing Atlas Copco compressors.
• Strong mechanical and electrical skills; ability to read wiring diagrams and relay logic.
• Experience with warranty administration and service coordination is a plus.

Responsibilities

• Review new products and information for service feasibility and resources.
• Assist Service Managers in technician development and training initiatives.
• Liaise with Technical Support Competency Group to resolve service issues.
• Warranty administration support for Direct Operations including claim review and RMA tracking.
• Provide technical support to end users and direct to Field Service when needed.
• Execute special projects as assigned by Regional Operations Manager or VP/GM.
• Perform duties per Atlas Copco standards and maintain customer communications.

Skills

Self-directed

Organizational skills

Interpersonal skills

Verbal & written communication

Business analysis

MS Office (Word & Excel)

Travel

Education

Bachelor's degree in mechanical engineering

Tools

None

Job description

Service Atlas Copco US – United States West Springfield Massachusetts

Provide Technical & Warranty administration Support to Regional CTS Operations and Management Team. Work with field
service operations to resolve special and difficult service issues and coordinate special projects relating to customer support
and the Operations Team as initiated by the management team or Technical Support Competency Group.

Roles and Responsibilities

• Review new products and product information from a field/aftermarket perspective to determine service feasibility and
  required aftermarket resources and/or services.
• Assist Service Managers in development of technicians to insure growth of technician knowledge including local training
  initiatives, monitoring formal training programs and making recommendations for continuous improvement of Direct
  technician work force.
• Liaise with the Technical Support Competency Group to expedite the timely and appropriate resolution of service issues
  that require special attention within the region.
• Warranty administration support for Direct Operations including review/approval of claims at the Service Manager prokura
  level and RMA tracking of warranty returns.
• Provide Technical Support for end users in a safe manner and direct the customer toward a Field Service intervention as
  appropriate.
• Special projects as assigned by the Regional Operations Manager or VP/GM.
• Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and
  expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and
  maintain communications with all people/employees considered necessary to get the job done.
• Perform other duties as assigned.

To succeed, you will need

Experience

– 3-5 years of technical field service experience maintaining and repairing air compressors and (Atlas Copco and
other). Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of Atlas Copco compressors. Strong mechanical and electrical skills, with an understanding of mechanical and electrical components and the ability to interpret wiring diagrams and relay logic.

Education

– Minimum of four year degree in mechanical engineering or related, or equivalent experience (e.g. 10+ years).

Skills

• Must be self-directed and have excellent organizational, interpersonal, and verbal and written communication skills.
• Must have proven business analysis skills. Must be proficient in Microsoft Office, including Word and Excel. Travel required.
• Must have a valid driver’s license.

Travel

Travel is to be expected to support the Region’s needs, approx 10 - 15%.

Location

The position is a hybrid based role.

In return, we offer

Choose your career with us!
Drive your Career, Explore Opportunities, Realize your Passion . .

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Paid time off
• Life & Disability insurance
• Salary based on knowledge, skills, and experience. Salary range is $75K - $95K.

Job location

Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our West Springfield, MA office

Contact information

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.