Regional Field Tech & Warranty Support Lead

Atlas Copco Airpower N.V.; West Springfield (MA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid time off

Life & Disability insurance

Job summary

Atlas Copco US in West Springfield, MA, seeks a Technical & Warranty Administration Support specialist to assist the Regional CTS Operations and Management Team. Coordinate with field service to resolve complex issues and drive special projects related to customer support.

Requires 3–5 years of technical field service experience, a four-year mechanical engineering degree or equivalent, and strong mechanical/electrical skills. Hybrid work arrangement with relocation flexibility and career growth.

Qualifications

• 3–5 years of technical field service experience maintaining and repairing Atlas Copco compressors.
• Strong mechanical and electrical skills; ability to read wiring diagrams and relay logic.
• Experience with warranty administration and service coordination is a plus.

Responsibilities

• Review new products and information for service feasibility and resources.
• Assist Service Managers in technician development and training initiatives.
• Liaise with Technical Support Competency Group to resolve service issues.
• Warranty administration support for Direct Operations including claim review and RMA tracking.
• Provide technical support to end users and direct to Field Service when needed.
• Execute special projects as assigned by Regional Operations Manager or VP/GM.
• Perform duties per Atlas Copco standards and maintain customer communications.

Skills

Self-directed

Organizational skills

Interpersonal skills

Verbal & written communication

Business analysis

MS Office (Word & Excel)

Travel

Education

Bachelor's degree in mechanical engineering

Tools

None

Job description

Atlas Copco US in West Springfield, MA, seeks a Technical & Warranty Administration Support specialist to assist the Regional CTS Operations and Management Team. Coordinate with field service to resolve complex issues and drive special projects related to customer support.

Requires 3–5 years of technical field service experience, a four-year mechanical engineering degree or equivalent, and strong mechanical/electrical skills. Hybrid work arrangement with relocation flexibility and career growth.