Regional Technical Support & Warranty Lead - Hybrid

Atlas Copco Airpower N.V.; Houston (TX); Hybrid; USD 82,000 - 100,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid time off

Life & Disability insurance

Job summary

Atlas Copco Airpower N.V. in Houston, TX, seeks a Technical & Warranty Administration Support specialist to back the Regional CTS Operations and Management Team. You will collaborate with field service operations to resolve complex issues and coordinate projects for customer support.

The role requires 3–5 years of field service experience with air compressors, a mechanical engineering background, and strong problem-solving skills. This is a hybrid position with potential for professional growth.

Qualifications

• 3–5 years of technical field service experience maintaining and repairing air compressors.
• Strong mechanical and electrical skills; able to interpret wiring diagrams and relay logic.
• Travel to support region needs (approx 10–15%).
• Hybrid work arrangement with Houston, TX base.

Responsibilities

• Review new products and aftermarket data to determine service feasibility and required resources.
• Assist Service Managers in technician development, training initiatives, and performance improvement.
• Liaise with the Technical Support Competency Group to expedite resolution of service issues.
• Warranty administration support including review/approval of claims and RMA tracking.
• Provide technical support for end users and direct field service intervention when needed.
• Lead special projects as assigned by Regional Operations Manager or VP/GM.
• Adhere to Atlas Copco standards and maintain clear customer communications.
• Perform other duties as assigned.

Skills

Self-directed

Organizational skills

Interpersonal skills

Verbal and written communication

Travel required

Business analysis

Education

Bachelor's degree in mechanical engineering or related, or equivalent experience

Tools

Microsoft Office

Job description

Atlas Copco Airpower N.V. in Houston, TX, seeks a Technical & Warranty Administration Support specialist to back the Regional CTS Operations and Management Team. You will collaborate with field service operations to resolve complex issues and coordinate projects for customer support.

The role requires 3–5 years of field service experience with air compressors, a mechanical engineering background, and strong problem-solving skills. This is a hybrid position with potential for professional growth.