Regional Tech Centre Leader — Growth, Demos & Service

SHIVELY DIVERSIFIED MANAGEMENT SERVICES, LLC; Auburn Hills (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

SHIVELY DIVERSIFIED MANAGEMENT SERVICES, LLC in Auburn Hills, MI, seeks a Zone Head / Tech Centre Head to drive end-to-end performance for the region. You will own revenue, margin, growth, and customer satisfaction while leading a cross-functional team in sales, applications, service, and administration.

This hands-on role emphasizes execution discipline, field presence, and accountability for results. You will oversee demos, tech centre operations, service delivery, and continuous improvement,

Qualifications

• 12–20 years of experience in CNC machine tools or capital equipment industries.
• Strong leadership of cross‑functional teams across sales, applications, and service.
• Excellent commercial acumen with solid technical understanding.
• Ability to lead by example in a field‑oriented, execution‑driven environment.

Responsibilities

• Own regional revenue, margin, and growth objectives.
• Drive territory development, customer acquisition, and account expansion.
• Enforce pricing discipline and healthy order conversion practices.
• Monitor competitor activity, market trends, and customer demand dynamics.
• Lead and manage cross-functional teams including Sales, Applications, Service, and Administration.
• Set targets, KPIs, and performance expectations; conduct reviews and coaching.
• Coordinate with Country Head on strategy, execution, and priorities.
• Submit regular performance reports covering sales, service, and operations.
• Ensure compliance with company processes, policies, and reporting cadence.
• Drive demo planning, execution, and demo-to-order conversion.
• Maintain Tech Centre infrastructure, safety, and operational standards.
• Drive root cause analysis and continuous improvement initiatives.

Education

Bachelor's degree in Engineering, Manufacturing, or Business

Advanced degree preferred

Job description

SHIVELY DIVERSIFIED MANAGEMENT SERVICES, LLC in Auburn Hills, MI, seeks a Zone Head / Tech Centre Head to drive end-to-end performance for the region. You will own revenue, margin, growth, and customer satisfaction while leading a cross-functional team in sales, applications, service, and administration.

This hands-on role emphasizes execution discipline, field presence, and accountability for results. You will oversee demos, tech centre operations, service delivery, and continuous improvement,