Regional Service Leader - Customer Experience & Growth

Peak Technologies; Littleton (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

Peak Technologies in Littleton, Massachusetts is seeking a Regional Service Manager to oversee performance and customer experience in the region. You will manage a team of approximately 10-15 Customer Service Engineers and drive initiatives to improve operational efficiency and customer satisfaction.

This role requires frequent regional travel to support employee development and ensure service standards are met. If you are an effective leader with experience in service management, we encourage you to apply.

Qualifications

• Experience in managing customer service teams.
• Knowledge of service management systems and metrics.
• Strong leadership and communication skills.

Responsibilities

• Lead and develop a team of 10-15 Customer Service Engineers.
• Drive continuous improvement in service delivery and customer satisfaction.
• Ensure adherence to operational efficiency and service standards.

Skills

Team management

Operational efficiency

Customer engagement

Performance metrics analysis

Job description

Peak Technologies in Littleton, Massachusetts is seeking a Regional Service Manager to oversee performance and customer experience in the region. You will manage a team of approximately 10-15 Customer Service Engineers and drive initiatives to improve operational efficiency and customer satisfaction.

This role requires frequent regional travel to support employee development and ensure service standards are met. If you are an effective leader with experience in service management, we encourage you to apply.