Zone Head

SHIVELY DIVERSIFIED MANAGEMENT SERVICES, LLC; Auburn Hills (MI); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

SHIVELY DIVERSIFIED MANAGEMENT SERVICES, LLC in Auburn Hills, MI, seeks a Zone Head / Tech Centre Head to drive end-to-end performance for the region. You will own revenue, margin, growth, and customer satisfaction while leading a cross-functional team in sales, applications, service, and administration.

This hands-on role emphasizes execution discipline, field presence, and accountability for results. You will oversee demos, tech centre operations, service delivery, and continuous improvement,

Formación

• 12–20 years of experience in CNC machine tools or capital equipment industries.
• Strong leadership of cross‑functional teams across sales, applications, and service.
• Excellent commercial acumen with solid technical understanding.
• Ability to lead by example in a field‑oriented, execution‑driven environment.

Responsabilidades

• Own regional revenue, margin, and growth objectives.
• Drive territory development, customer acquisition, and account expansion.
• Enforce pricing discipline and healthy order conversion practices.
• Monitor competitor activity, market trends, and customer demand dynamics.
• Lead and manage cross-functional teams including Sales, Applications, Service, and Administration.
• Set targets, KPIs, and performance expectations; conduct reviews and coaching.
• Coordinate with Country Head on strategy, execution, and priorities.
• Submit regular performance reports covering sales, service, and operations.
• Ensure compliance with company processes, policies, and reporting cadence.
• Drive demo planning, execution, and demo-to-order conversion.
• Maintain Tech Centre infrastructure, safety, and operational standards.
• Drive root cause analysis and continuous improvement initiatives.

Educación

Bachelor's degree in Engineering, Manufacturing, or Business

Advanced degree preferred

Descripción del empleo

Role Summary

The Zone Head / Tech Centre Head is responsible for end-to-end performance of the assigned region, including sales growth, demo effectiveness, service quality, team discipline, and customer satisfaction.

This is a hands-on leadership role focused on execution, accountability, and team productivity.

This is a hands-on leadership role requiring strong field presence, execution discipline, and accountability for results.

Essential Functions & Key Responsibilities

Regional Business Ownership

• Own regional revenue, margin, and growth objectives.
• Drive territory development, customer acquisition, and account expansion.
• Enforce pricing discipline and healthy order conversion practices.
• Monitor competitor activity, market trends, and customer demand dynamics.

Team Leadership & Development

• Lead and manage cross-functional teams including Sales, Applications, Service, and Administration.
• Set clear targets, KPIs, and performance expectations across functions.
• Conduct regular performance reviews, coaching, and corrective action where required.
• Build a culture of accountability, execution discipline, and cross-functional collaboration.

Sales & Funnel Governance

• Review sales funnel, forecasts, and projections on a regular cadence.
• Ensure realistic closure timelines, disciplined CRM hygiene, and forecast accuracy.
• Analyze lost orders and drive corrective actions and process improvements.
• Support key negotiations, strategic accounts, and high-impact opportunities.

Demo & Tech Centre Excellence

• Ensure demo machines are fully operational, calibrated, and effectively utilized.
• Drive disciplined demo planning, execution, and demo-to-order conversion.
• Oversee application readiness, technical quality, and demo preparation standards.
• Maintain Tech Centre infrastructure, safety, and operational standards.

Service Quality & Customer Satisfaction

• Ensure timely installation, commissioning, and responsive service support.
• Monitor service KPIs, customer feedback, and repeat issue trends.
• Coordinate with Central Warehouse, Parts, and Repair Centres for escalations.
• Drive root cause analysis and continuous improvement initiatives.

Coordination & Reporting

• Coordinate closely with the Country Head on strategy, execution, and priorities.
• Submit regular performance reports covering sales, service, and operations.
• Ensure compliance with company processes, policies, and reporting cadence.

Performance Metrics (KPIs)

• Regional revenue, margin, and growth achievement.
• Forecast accuracy and pipeline quality.
• Demo-to-order conversion rate.
• Service SLA compliance and customer satisfaction.
• Team productivity, capability development, and retention.
• Discipline in reporting, cadence, and execution.

Qualifications & Experience

• Bachelor's degree in Engineering, Manufacturing, or Business; advanced degree preferred.
• 12-20 years of experience in CNC machine tools or capital equipment industries.
• Proven experience leading cross-functional teams across sales, applications, and service.
• Strong commercial acumen combined with solid technical understanding.
• Ability to lead by example in a field-oriented, execution-driven environment.

Work Environment & Physical Demands

Combination of office, Tech Centre, and customer-site environments with exposure to manufacturing hazards such as noise, electricity, heavy equipment, and automated/manual machinery. Physical demands include frequent travel, standing, walking, site visits, operating a vehicle, and periodic lifting/pushing/pulling of equipment or materials.