Regional Support & Tech Account Manager - Remote

Axon; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Axon is seeking a Regional Support Manager to drive customer success and technical adoption across the Public Safety and adjacent sectors. The role requires deep technical knowledge, excellent communication in Dutch and English, and the ability to operate remotely with up to 40% travel to customer sites.

You will collaborate with sales, manage tickets and integrations, and coordinate with delivery partners to ensure successful outcomes.

Qualifications

• Fluent Dutch and English written and verbal communication skills are essential.
• Ability to work in a mission-driven, fast-paced environment.
• Willingness to travel up to 40% domestically and internationally, with legal eligibility to work in required regions.

Responsibilities

• Drive customer success and technical adoption of Axon products and solutions.
• Serve as the technical liaison between Axon, the customer, and delivery partners.
• Manage tickets, RMAs, and lifecycle of customer adoption and integration projects.
• Coordinate regular calls with customers and support sales in renewals and expansions.

Skills

Dutch & English

Tools

Salesforce

Trello

MS Office

Job description

Axon is seeking a Regional Support Manager to drive customer success and technical adoption across the Public Safety and adjacent sectors. The role requires deep technical knowledge, excellent communication in Dutch and English, and the ability to operate remotely with up to 40% travel to customer sites.

You will collaborate with sales, manage tickets and integrations, and coordinate with delivery partners to ensure successful outcomes.