Regional Success Architecture Lead - Data 360

Salesforce; New York (NY); On-site; USD 171,000 - 273,000; Full time

Job summary

Salesforce is seeking a seasoned leader for the Customer Success organization in the United States. The role focuses on building and guiding a high-performing team of Success Architects to deliver proactive, outcome-driven customer success across global accounts.

You will manage key metrics like CSAT, time-to-resolve, and adoption, while partnering with Support, Sales, Product, and Engineering to ensure superior customer outcomes and strategic value realization.

Qualifications

• 8+ years in consulting/professional services, customer success, or related customer-facing roles.
• 5+ years at management level, with proven ability to lead and develop high-performing teams.
• Experience managing teams of 12+ individual contributors in enterprise-scale organizations.
• Cloud/SaaS software environment experience, preferably supporting global or regional customers.
• Strong analytical skills with ability to drive decisions based on data and metrics.

Responsibilities

• Build, lead, and develop a world-class team of Success Architects.
• Manage individual contributors effectively, providing coaching, mentorship, and support to help them develop professionally and achieve their delivery goals.
• Lead the Success Architect team to drive Customer Success through proactive guidance, outcome-focused goals, and operational rigor.
• Work with Support, Sales, Product, Engineering, and Operations to improve the overall customer experience.
• Represent the voice of the customer to stakeholders across the organization and participate in product feedback loops.

Skills

Leadership

People management

Customer success

Data 360

Education

BA/BS Degree

Tools

Data 360

CRM

Enterprise software

Job description

Salesforce is seeking a seasoned leader for the Customer Success organization in the United States. The role focuses on building and guiding a high-performing team of Success Architects to deliver proactive, outcome-driven customer success across global accounts.

You will manage key metrics like CSAT, time-to-resolve, and adoption, while partnering with Support, Sales, Product, and Engineering to ensure superior customer outcomes and strategic value realization.