Regional Success Architecture Director

salesforce.com, inc.; Atlanta (GA); On-site; USD 171,000 - 273,000; Full time

Job summary

Salesforce is seeking a Director, Regional Success Architecture for Agentforce to lead a world-class team of Success Architects across AMER. You will drive customer adoption, value realization, and strategic guidance with a consultative approach.

You will partner with regional and global stakeholders to deliver proactive success planning, elevate CSAT, retention, and expansion, and mentor leaders to deliver exceptional customer experiences in a fast-growth environment.

Qualifications

• BA/BS degree or equivalent experience in technical/business field.
• Strong analytical and problem-solving skills with data-driven decision making.
• Experience leading teams and delivering enterprise customer success outcomes.
• Ability to influence across global teams and cultures.

Responsibilities

• Lead a world-class team of Success Architects in AMER.
• Coach, mentor, and develop team members to achieve delivery goals.
• Drive customer adoption, value realization, and proactive success planning.
• Manage KPIs like CSAT, time to resolution, and expansion opportunities.
• Collaborate with Support, Sales, Product, and Engineering to improve customer experience.

Skills

Customer success

Leadership

Strategic thinking

Data-driven decisions

Cross-functional collaboration

Communication at C-level

Education

BA/BS Degree

Tools

CRM platforms

Job description

Salesforce is seeking a Director, Regional Success Architecture for Agentforce to lead a world-class team of Success Architects across AMER. You will drive customer adoption, value realization, and strategic guidance with a consultative approach.

You will partner with regional and global stakeholders to deliver proactive success planning, elevate CSAT, retention, and expansion, and mentor leaders to deliver exceptional customer experiences in a fast-growth environment.