Regional Director of Success Architecture

salesforce.com, inc.; Indianapolis (IN); On-site; USD 171,000 - 273,000; Full time

Job summary

Salesforce.com, inc. is seeking a Director, Regional Success Architecture to lead the Agentforce Success Architects across AMER. You will champion customer outcomes, drive adoption, and scale a world-class team in a high-growth environment.

The role emphasizes executive relationships, cross-functional collaboration, and proactive, data-driven guidance to maximize value for customers and align with Salesforce core values.

Qualifications

• BA/BS degree in technical, business, or related field required.
• 10+ years in consulting, professional services, customer success, or related roles.
• 5+ years at management level with 15+ directs in enterprise-scale orgs.

Responsibilities

• Lead the Success Architect team to drive Customer Success through proactive guidance, outcome-focused goals, and operational rigor.
• Manage key metrics including CSAT, productivity, time to resolve, and outcome achievement.
• Escalation point for high-severity issues and ensure timely resolution.
• Deliver proactive success planning and strategic guidance with a consultative approach.

Skills

Leadership

Strategic thinking

Analytical skills

Executive communication

Cross-functional collaboration

Cloud/SaaS experience

Agentforce knowledge

Education

BA/BS degree in technical, business, or related field

Tools

Agentforce

CRM platforms

Data analysis tools

Job description

Salesforce.com, inc. is seeking a Director, Regional Success Architecture to lead the Agentforce Success Architects across AMER. You will champion customer outcomes, drive adoption, and scale a world-class team in a high-growth environment.

The role emphasizes executive relationships, cross-functional collaboration, and proactive, data-driven guidance to maximize value for customers and align with Salesforce core values.