Director of Success Architecture & Adoption

Salesforce, Inc.; United States; Sur place; USD 190 000 - 270 000; Plein temps

Résumé du poste

Salesforce is seeking a Director of Qualified Success Architecture to build and lead the team responsible for the implementation, adoption, and technical credibility of Qualified across revenue teams.

You will hire and grow elite Success Architects, set culture, and drive strategic customer engagements with Enterprise Architects to align architecture, data models, and rollout with business goals.

Qualifications

• 10+ years of mid-market/enterprise software experience.
• 3+ years leading technical teams.
• Bachelor's degree required.
• Strong interpersonal and communication skills.
• You command a room, from a customer’s CMO to a Salesforce executive.
• Deep working knowledge of Salesforce CRM.
• Working knowledge of marketing automation systems.
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
• Willingness to work in a fast-paced startup environment with multiple roles.

Responsabilités

• Hire, onboard, and develop a bench of elite Success Architects.
• Coach for growth. Build clear career paths, and retain top performers by giving them stretch work, visibility, and a reason to stay.
• Set the culture: curious, accountable, customer-obsessed, and fun to work with.
• Make the Qualified brand magnetic to the best architects in the market.
• Execute the Qualified Implementation Framework. Evolve it. Scale it. Make it the gold standard.
• Guide the most strategic customers through architecture, data model, and rollout with the Enterprise Architects who run their stack.
• Help develop and run executive-level Quarterly Business Reviews that tie Qualified to customer revenue goals.
• Drive adoption, health, and renewal. Know every at-risk account before it knows itself.
• Turn successful customers into advocates through case studies, testimonials, and speaking moments, working hand in hand with Marketing.
• Advise on customer strategy, team design, capacity, and investment.
• Bring the executive view of customer health, renewal risk, and expansion opportunity.
• Build and sustain executive relationships across Salesforce and our customers.
• Co-plan with Salesforce teams on joint customers, joint pipeline, and joint wins.
• Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap

Connaissances

Leadership

Communication

Salesforce CRM

Marketing automation

Web technologies

Problem solving

Public speaking

Relationship management

Formation

Bachelor's degree

Outils

SaaS platforms

Description du poste

Salesforce is seeking a Director of Qualified Success Architecture to build and lead the team responsible for the implementation, adoption, and technical credibility of Qualified across revenue teams.

You will hire and grow elite Success Architects, set culture, and drive strategic customer engagements with Enterprise Architects to align architecture, data models, and rollout with business goals.