Director, Marketing Cloud Architecture

Salesforce, Inc.; Indiana; In loco; USD 150.000 - 210.000; Tempo pieno

Descrizione del lavoro

Salesforce, Inc. is seeking a seasoned Success Architect leader within Cloud Success to set strategic direction, manage capacity, and align with key stakeholders.

You will drive scalable impact across our customer base and lead a high-performing team delivering architectural guidance for Salesforce's most complex products. You will build relationships with strategic customers, surface customer insights to product teams, and develop assets, playbooks, and enablement paths to empower field teams

Competenze

• Strong written and verbal communication skills.
• Ability to present complex technical ideas clearly.
• Ability to translate business strategy into actionable plans.

Mansioni

• Oversee team capacity across strategic workstreams and ensure timely delivery of high-priority initiatives.
• Act as executive liaison with senior leaders across Product, Technology, TMP, Alliances, and CSG to align priorities and messaging.
• Coordinate workload balance to prevent burnout while maintaining quality and impact.
• Lead development of assets, playbooks, and enablement paths to scale expert knowledge across the field and partners.
• Build deep relationships with strategic customers through tailored consultative engagements that drive outcomes.
• Represent the voice of the customer in internal forums to influence product direction and customer success strategy.

Conoscenze

Communication

Presentation skills

Strategic thinking

Stakeholder management

Descrizione del lavoro

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Success Architect team within Cloud Success is home to Salesforce's most skilled subject matter experts across products, programs, and processes. As a leader on this team, you will play a pivotal role in shaping strategy, managing team capacity, aligning with key stakeholders, and enabling scalable impact across our customer base.

In this leadership position, you will be responsible for setting the strategic direction and operational cadence of the Success Architect function. You will ensure optimal capacity planning and resource alignment across a portfolio of critical initiatives and high-impact customer engagements within the Marketing Cloud . By driving prioritization and balancing workload across the team, you will maximize effectiveness and prevent burnout, while maintaining a laser focus on quality and value delivery. You will lead a high-performing team that serves as the connective tissue between Cloud Success Group (CSG) Field, Go-To-Market (GTM) teams, and Product & Technology stakeholders. Your team will deliver architectural thought leadership, field enablement, and technical strategy guidance for Salesforce's most complex products and customer solutions. This is a highly visible leadership role requiring a strategic mindset, operational rigor, and a passion for coaching high-impact teams. You will be instrumental in driving Salesforce's customer success vision and building a resilient, knowledgeable, and future-proof Success Architect organization.

Main Responsibilities

• Oversee team capacity across strategic workstreams; balance high-priority asks with long-term planning to ensure efficient deployment of expertise and timely delivery.
• Act as the executive liaison with senior leaders across Product, Technology, TMP, Alliances, and CSG; ensure ongoing alignment on priorities, messaging, and delivery expectations.
• Operational Orchestration: Workload Management, Triage & Escalation Protocols, Prevent Burnout
• Strategic Collaboration & Functional Alignment, Trend Analysis and Insights, Initiative Execution, Content Stress-testing.
• People Leadership and Development: Recruit, hire, and onboard a diverse team of technical resources who possess both problem-solving grit and consultative soft skills. Mentor your team on how to context-switch effectively.
• Manage intake and execution of the success architect engagements that drive success and improvements in technical health across Salesforce Signature customers.
• Continuously assess and evolve team capabilities; drive targeted skill development, succession planning, and onboarding programs to ensure the team remains future-ready.
• Ensure your team builds deep relationships with our most strategic customers, delivering tailored consultative engagements that drive product adoption and business outcomes.
• Represent the voice of the customer across internal forums, surfacing insights and trends to influence product direction and the broader customer success strategy.
• Lead efforts to scale expertise across CSG and the partner ecosystem by developing assets, playbooks, and enablement paths that empower field teams and customers alike.

Requirements and Skills

• Strong communication skills, both written and verbal. Clear, concise communication of complex technical ideas and business strategy.
• Strong presentation skills. Confidently repres