Regional Strategic Account Executive

Ricoh USA, Inc.; Charlotte (NC); On-site; USD 150,000 - 220,000; Full time

Benefits offered by this job

Health insurance

401K Retirement Savings Plan

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh USA, Inc. is seeking a Region Client Executive in Charlotte, NC to manage a portfolio of up to five key client relationships with senior executives.

You will partner with the Partner Executive and Industry Strategist to develop and execute strategic account plans aligned with industry objectives, driving profitable growth and client satisfaction. You will lead cross-functional collaboration across sales, operations, and subject matter experts to deliver value, articulating Ricoh’s

Qualifications

• Bachelor's degree or equivalent combination of education and experience in a related field.
• Minimum of 10 years of account management experience.
• Proven experience working with executive-level leaders within Fortune 1000 organizations.
• Demonstrated success growing service-based business and client relationships.

Responsibilities

• Cultivate and expand relationships with Senior Vice President-level and other executive stakeholders.
• Develop a deep understanding of clients' business challenges, objectives, and strategic priorities through effective client engagement.
• Lead the account-level business planning process in partnership with clients.
• Create and maintain a 12-18 month account roadmap aligned with broader industry strategies.
• Drive profitable growth through client retention, account expansion, additional service offerings, and increased customer engagement.
• Proactively engage and coordinate internal sales, operations, and subject matter experts to support client initiatives.
• Provide thought leadership and leverage collaboration to build trust, credibility, and influence with clients.
• Clearly articulate Ricoh's value proposition, capabilities, and market position.
• Build strong internal and external relationships to support account retention and growth while managing day-to-day sales activities.
• Navigate and manage customer decision-making and approval processes through executive sponsors and key stakeholders.
• Meet or exceed revenue and gross profit targets.
• Maintain accurate sales activity, pipeline, and account information in CRM systems on a daily basis.
• Perform other duties as assigned.

Skills

Strategic thinking

Relationship building

Communication skills

Proactive mindset

Executive engagement

Education

Bachelor's degree

Tools

CRM systems

Office software

Job description

Ricoh USA, Inc. is seeking a Region Client Executive in Charlotte, NC to manage a portfolio of up to five key client relationships with senior executives.

You will partner with the Partner Executive and Industry Strategist to develop and execute strategic account plans aligned with industry objectives, driving profitable growth and client satisfaction. You will lead cross-functional collaboration across sales, operations, and subject matter experts to deliver value, articulating Ricoh’s