Regional Shelter Operations Lead

Shelter House; Fairfax (VA); On-site; USD 64,000 - 69,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K contributions with 4% employer •

13 Paid Holidays, 2 Floating Holidays,

Birthday Off

Team Building Events

Job summary

Shelter House is seeking an Assistant Director of Operations to oversee daily residential operations at Artemis House Region I. You will supervise residential staff (full time, part time, on call) and work with leadership to ensure safe, trauma-informed, compliant services.

The role includes on-call rotations and occasional evening work. Join a mission-driven team with responsibility for program quality, budget oversight, and collaboration with case management to support clients and families.

Qualifications

• Bachelor’s degree in human services or related field, or equivalent experience.
• Minimum three years experience in human services or direct service roles.
• Strong organizational, time management, and decision making skills.
• Ability to handle competing priorities in a fast paced environment.
• Strong oral communication and public speaking skills.
• Willingness to work evenings and participate in on call rotation.
• Valid driver’s license.

Responsibilities

• Hire, train, develop, schedule, and supervise residential staff.
• Provide coaching and support through regular one on one meetings.
• Prepare and distribute monthly residential schedules.
• Review and approve timesheets and leave requests.
• Lead residential operations for Region I.
• Coordinate staffing during safety or weather related emergencies.
• Track and manage maintenance requests and repairs.
• Coordinate unit inspections and inventory management.
• Ensure proper vehicle maintenance and registration.
• Schedule cleaning of all sites and coordinate turnover after move outs.
• Review documentation to ensure compliance with agency standards.
• Maintain knowledge of emergency procedures and safety protocols.
• Oversee operations budget, check requests, and financial tracking.
• Provide direct services as needed during scheduled shifts.
• Support clients and staff with safety plans and needs assessments.
• Collaborate with case management and leadership for consistent service delivery.
• Address client residential concerns with program leadership.
• Assist with securing donations and volunteer support.
• Participate in and facilitate staff meetings and trainings.
• Serve in a rotating on call capacity to support crisis response.
• Model and uphold Shelter House’s iCARE values.
• Perform other duties to support the program and organization.

Skills

Organizational skills

Time management

Decision making

Oral communication

Public speaking

Evening/on-call

Driver's license

Education

Bachelor's degree in human services or related field, or equivalent experience

Job description

Shelter House is seeking an Assistant Director of Operations to oversee daily residential operations at Artemis House Region I. You will supervise residential staff (full time, part time, on call) and work with leadership to ensure safe, trauma-informed, compliant services.

The role includes on-call rotations and occasional evening work. Join a mission-driven team with responsibility for program quality, budget oversight, and collaboration with case management to support clients and families.