Shelter Operations & Programs Director

Jobtailor; Fort Belvoir (VA); On-site; USD 85,000 - 120,000; Full time

Job summary

Shelter House seeks an Executive Shelter Operations Leader to oversee Kennedy Emergency Shelter and related programs. You will provide strategic direction, ensure compliance, and drive service delivery across shelter operations, hypothermia, outreach, and kitchen services.

The role requires strong leadership, program management, and collaboration with community partners to advance homelessness prevention efforts and crisis intervention while modeling iC.A.R.E. values.

Qualifications

• Bachelor's degree in Human Services or related field, or equivalent education/experience.
• Four+ years of progressive leadership, program management, and staff supervision.
• Strong customer service, communication, and leadership abilities.
• Ability to manage competing priorities with sound judgment.
• Trauma-informed, flexible approach to service delivery.
• Valid driver's license and willingness to work evenings/weekends.
• Annual TB test required.

Responsibilities

• Oversee daily operations of the Kennedy Emergency Shelter serving up to 50 households.
• Oversee Hypothermia Shelter, Drop-In, Outreach, Kitchen Operations, and Facility Maintenance.
• Develop and implement strategies supporting organizational and program goals.
• Ensure best practices across program areas.
• Collaborate with Fairfax County and community partners.
• Provide leadership and oversight for shelter, hypothermia, drop-in, and outreach programs.
• Participate in Continuum of Care meetings and support Ten-Year Plan.
• Supervise leadership and internship staff as needed.
• Support case management practices and crisis intervention.
• Ensure HMIS client documentation compliance.
• Maintain safe, housing-focused environment; oversee maintenance.
• Coordinate staffing during weather events and emergencies.
• Develop internal policies, procedures, and workflows.
• Oversee surveys and incorporate participant feedback.
• Deliver presentations and represent Shelter House at events.
• On-call rotation to support crises and staffing shortages.
• Model Shelter House's iC.A.R.E. core values.

Skills

Leadership

Customer Service

Communication

Team Building

Organizational Skills

Time Management

Judgment

Crisis Intervention

Trauma-informed

Education

Bachelor's degree in Human Services

Master's degree preferred

Job description

Shelter House seeks an Executive Shelter Operations Leader to oversee Kennedy Emergency Shelter and related programs. You will provide strategic direction, ensure compliance, and drive service delivery across shelter operations, hypothermia, outreach, and kitchen services.

The role requires strong leadership, program management, and collaboration with community partners to advance homelessness prevention efforts and crisis intervention while modeling iC.A.R.E. values.