Regional Service Scheduler - Hybrid Healthcare Ops

Swisslog Healthcare; Westminster (CO); Hybrid; USD 50,000 - 56,000; Full time

Job summary

Swisslog Healthcare in Westminster, Colorado is seeking a Service Planning Regional Coordinator (Service Scheduler). This hybrid role reports on capacity plans, demand management, and field service metrics, and schedules resources for preventive maintenance and field activities.

Applicants must reside in the Denver metro area and have 3 years in logistics/scheduling in healthcare or field service, with ERP/CRM knowledge (SAP/Oracle) and MS Office proficiency.

Qualifications

• 3 years of logistics, scheduling and/or service experience in a healthcare or field service environment.
• Minimum 2 years of experience in a customer support/field operations, logistics, and/or production operations related role.
• Must have working knowledge ERP/CRM, preferably SAP/Oracle, and proficiency using Microsoft Word, Excel, and Power Point.
• Proven problem-solving abilities, strong written and verbal communication skills are essential.
• Ability to efficiently manage time and workload including planning, organizing, and prioritizing.

Responsibilities

• Maintain FS Ops capacity plans for assigned areas.
• Evaluate, track, monitor, and report on FS Ops demand, including utilizing sales forecasts and historical data for demand forecasting.
• Collaborate with other departments (i.e., Sales, Project Management) to ensure clear visibility to demand.
• Create service orders.
• Track, monitor, and report on defined FS Ops metrics.
• Maintain regional schedules considering available capacity, demand, and geographical location to optimize service level and cost.
• Reschedule and reassign work orders as required.
• Communicate, negotiate, and resolve capacity conflicts through creative and innovative recommendations and suggestions.
• Participate as a member of the FS Ops Department in process improvement identifications, resolutions, and implementations.
• Gather information regarding technician consignment inventory, as required.
• Coordinate with Field Service Supervisors/Managers and Field Service Engineers to ensure that resources are rescheduled when dispatched for on-demand service.
• Gather performance data and assess whether regions are performing according to schedules.
• Produce reports that evaluate regional capacity and identify areas where improvements can be implemented, including reduction of overtime and timely service order closure.
• Consider time sensitivity of requests to ensure customer satisfaction.
• Coordinate the distribution of work tasks to support field service operations.
• Perform other duties, as assigned.

Skills

Logistics Scheduling

ERP/CRM

SAP

Oracle

MS Word

MS Excel

MS PowerPoint

Communication

Time Management

Scheduling/Logistics

Education

Bachelor's degree in Business Administration, Logistics or Supply Chain Management

Tools

SAP

Oracle

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Swisslog Healthcare in Westminster, Colorado is seeking a Service Planning Regional Coordinator (Service Scheduler). This hybrid role reports on capacity plans, demand management, and field service metrics, and schedules resources for preventive maintenance and field activities.

Applicants must reside in the Denver metro area and have 3 years in logistics/scheduling in healthcare or field service, with ERP/CRM knowledge (SAP/Oracle) and MS Office proficiency.