West Regional Service Manager — Lead Field Service

Swisslog Healthcare; Schaumburg (IL); On-site; USD 96,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Disability Insurance

401k Matching

Job summary

Swisslog Healthcare in Schaumburg, IL is seeking a Regional Service Manager who leads a large Field Service organization and partners with Customer Care, Software Support, Project Management, Engineering and Sales to deliver superior service. The role emphasizes leadership, accountability, and customer advocacy, with extensive travel to client sites.

You will manage 5–9 direct reports and over 40 indirect personnel, oversee start-ups, service escalations, and account management, ensuring

Qualifications

• Strong leadership, personnel management, and organizational skills.
• Experience leading and developing field service personnel.
• Customer advocacy and escalation management abilities.
• Willingness to travel extensively to customer sites.

Responsibilities

• Staffing and completing SSAs for customers in the region.
• Coordinate scheduling and oversee system start-ups for projects.
• Provide manpower for emergency service, warranty, and SSA support.
• Promote modernization and upgrade opportunities to existing customers.
• Assist sales with service agreements renewals and upgrades.
• Manage overall account satisfaction and track escalations.

Job description

Swisslog Healthcare in Schaumburg, IL is seeking a Regional Service Manager who leads a large Field Service organization and partners with Customer Care, Software Support, Project Management, Engineering and Sales to deliver superior service. The role emphasizes leadership, accountability, and customer advocacy, with extensive travel to client sites.

You will manage 5–9 direct reports and over 40 indirect personnel, oversee start-ups, service escalations, and account management, ensuring