Service Planning Regional Coordinator (Service Scheduler) - Westminster, Colorado

Swisslog Healthcare; Westminster (CO); Hybrid; USD 50,000 - 56,000; Full time

Job summary

Swisslog Healthcare in Westminster, Colorado is seeking a Service Planning Regional Coordinator (Service Scheduler). This hybrid role reports on capacity plans, demand management, and field service metrics, and schedules resources for preventive maintenance and field activities.

Applicants must reside in the Denver metro area and have 3 years in logistics/scheduling in healthcare or field service, with ERP/CRM knowledge (SAP/Oracle) and MS Office proficiency.

Qualifications

• 3 years of logistics, scheduling and/or service experience in a healthcare or field service environment.
• Minimum 2 years of experience in a customer support/field operations, logistics, and/or production operations related role.
• Must have working knowledge ERP/CRM, preferably SAP/Oracle, and proficiency using Microsoft Word, Excel, and Power Point.
• Proven problem-solving abilities, strong written and verbal communication skills are essential.
• Ability to efficiently manage time and workload including planning, organizing, and prioritizing.

Responsibilities

• Maintain FS Ops capacity plans for assigned areas.
• Evaluate, track, monitor, and report on FS Ops demand, including utilizing sales forecasts and historical data for demand forecasting.
• Collaborate with other departments (i.e., Sales, Project Management) to ensure clear visibility to demand.
• Create service orders.
• Track, monitor, and report on defined FS Ops metrics.
• Maintain regional schedules considering available capacity, demand, and geographical location to optimize service level and cost.
• Reschedule and reassign work orders as required.
• Communicate, negotiate, and resolve capacity conflicts through creative and innovative recommendations and suggestions.
• Participate as a member of the FS Ops Department in process improvement identifications, resolutions, and implementations.
• Gather information regarding technician consignment inventory, as required.
• Coordinate with Field Service Supervisors/Managers and Field Service Engineers to ensure that resources are rescheduled when dispatched for on-demand service.
• Gather performance data and assess whether regions are performing according to schedules.
• Produce reports that evaluate regional capacity and identify areas where improvements can be implemented, including reduction of overtime and timely service order closure.
• Consider time sensitivity of requests to ensure customer satisfaction.
• Coordinate the distribution of work tasks to support field service operations.
• Perform other duties, as assigned.

Skills

Logistics Scheduling

ERP/CRM

SAP

Oracle

MS Word

MS Excel

MS PowerPoint

Communication

Time Management

Scheduling/Logistics

Education

Bachelor's degree in Business Administration, Logistics or Supply Chain Management

Tools

SAP

Oracle

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Service Planning Regional Coordinator (Service Scheduler) - Westminster, Colorado

Make an Impact with Healthcare Technology Jobs That Matter

The Service Planning Regional Coordinator is responsible for reporting capacity plans, demand management, and field service Scorecard Metrics. This position is primarily responsible for executing the scheduling of resources for preventative maintenance, project activities, and field service operations administration. This is a hybrid position, located in Westminster, Colorado , US. Applicants must reside in the Denver metropolitan area.

Responsibilities Make an impact

• Maintain FS Ops (Field Service operations) capacity plans for assigned areas.
• Evaluate, track, monitor, and report on FS Ops demand, including utilizing sales forecasts and historical data for demand forecasting.
• Collaborate with other departments (i.e., Sales, Project Management) to ensure clear visibility to demand.
• Create service orders.
• Track, monitor, and report on defined FS Ops metrics.
• Maintain regional schedules considering available capacity, demand, and geographical location to optimize service level and cost.
• Reschedule and reassign work orders as required.
• Communicate, negotiate, and resolve capacity conflicts through creative and innovative recommendations and suggestions.
• Participate as a member of the FS Ops Department in process improvement identifications, resolutions, and implementations.
• Gather information regarding technician consignment inventory, as required.
• Coordinate with Field Service Supervisors/Managers and Field Service Engineers to ensure that resources are rescheduled when dispatched for on-demand service.
• Gather performance data and assess whether regions are performing according to schedules.
• Produce reports that evaluate regional capacity and identify areas where improvements can be implemented, including reduction of overtime and timely service order closure.
• Consider time sensitivity of requests to ensure customer satisfaction.
• Coordinate the distribution of work tasks to support field service operations.
• Perform other duties, as assigned.

Application Requirements

• 3 years of logistics, scheduling and/or service experience in a healthcare or field service environment.
• Professional training in the field of production scheduling, inventory, and/or operations management.
• Minimum 2 years of experience in a customer support/field operations, logistics, and/or production operations related role.
• Must have working knowledge ERP/CRM, preferably SAP/Oracle, and proficiency using Microsoft Word, Excel, and Power Point.
• Proven problem-solving abilities, strong written and verbal communication skills are essential.
• Ability to efficiently manage time and workload including planning, organizing, and prioritizing.

Desirable, but not Essential

• Bachelor's degree in Business Administration, Logistics, or Supply Chain Management.

Eligibility Requirements

• Must reside in the Denver, Colorado metropolitan area.
• Must be authorized to work legally in the United States, without employer sponsorship. Swisslog Healthcare is unfortunately unable to offer sponsorship for this position at this time.

Compensation

Salary range for this position is $50,000-56,000. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).