Healthcare Field Operations Coordinator (Hybrid)

Siemens Healthineers AG; Cary (NC); Hybrid; USD 56,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Siemens Healthineers in Cary, NC, is seeking a Customer Service Coordinator to manage end-to-end planning for field resource allocation in a hybrid work model. You will own customer communications during service events and collaborate with field teams to meet commitments in a fast-paced healthcare environment.

The role requires a Bachelor's degree or equivalent experience, strong communication, and proficiency with MS Office.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong communication skills, both verbal and written.
• Ability to support complex projects and determine critical path.

Responsibilities

• Own end-to-end planning for allocation and deployment of field resources.
• Own customer communications end-to-end for all service events.
• Coordinate with field management and prioritize activities to meet commitments.
• Manage capacity planning to meet cyclical demand.
• Use problem solving to reprioritize activities in a dynamic environment.

Skills

MS Office

SAP knowledge

Communication

Project coordination

Change management

Customer service

Education

Bachelor's degree or equivalent experience

Tools

SAP

Job description

Siemens Healthineers in Cary, NC, is seeking a Customer Service Coordinator to manage end-to-end planning for field resource allocation in a hybrid work model. You will own customer communications during service events and collaborate with field teams to meet commitments in a fast-paced healthcare environment.

The role requires a Bachelor's degree or equivalent experience, strong communication, and proficiency with MS Office.