Hybrid Medical Scheduler & Care Coordination Specialist

Hospice-of-the-Western-Reserve; Cleveland (OH); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Total rewards package

Tuition assistance

Job summary

Reserve Care in Cleveland, OH is seeking a Medical Scheduler & Coordinator of Services to manage the Western Reserve Navigator program. The hybrid role combines scheduling, coordination and direct interactions with patients, physicians and referral sources to ensure seamless care delivery.

The position requires healthcare scheduling experience, strong communication skills and proficiency with EMR and office software.

Qualifications

• At least three years in healthcare scheduling or coordination.
• Excellent communication and interpersonal skills.
• Proficient in EMR systems and referral workflows.

Responsibilities

• Serve as primary contact to coordinate services for Navigator program.
• Screen calls to assess medical and psychosocial needs.
• Facilitate referrals to hospice care.
• Coordinate care within the agency and with external partners.
• Manage admissions and discharges scheduling.
• Prepare and maintain patient medical files and EMR documentation.
• Generate regular reports for management and clinical staff.

Skills

Communication skills

Multitasking

Independent work

Service excellence

Critical thinking

Team collaboration

Customer-focused

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Access

Outlook

Job description

Reserve Care in Cleveland, OH is seeking a Medical Scheduler & Coordinator of Services to manage the Western Reserve Navigator program. The hybrid role combines scheduling, coordination and direct interactions with patients, physicians and referral sources to ensure seamless care delivery.

The position requires healthcare scheduling experience, strong communication skills and proficiency with EMR and office software.