Regional Service Manager - Remote Leadership & Growth

Paycom - ATS; Tallahassee (FL); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health & Wellness

Financial security

Retirement

Time off

Supplemental plans

Growth & Innovation

Job summary

Paycom - ATS in Florida invites a Regional Service Manager to lead the assigned territory's performance, focusing on revenue growth, profitability, technician development, and customer satisfaction. The role blends strategic leadership with hands-on technical oversight and long-term client relationships.

This remote, field-based position covers a designated region with travel up to 60%. You will expand service area, service competitive equipment, drive process improvements, and mentor regional

Qualifications

• 2–5 years of related experience in service management or leadership.
• Strong understanding of the carwash service business.
• Technical knowledge with the ability to develop improved methods for fulfilling responsibilities.

Responsibilities

• Oversee day-to-day operations within the region, delegating service tasks effectively.
• Lead, mentor, and manage Regional Leads and Field Service Technicians.
• Monitor department issues and client complaints, implementing solutions to reduce recurring problems.
• Work closely with Key Accounts to deliver superior customer service and maintain strong business relationships.
• Manage and monitor the regional budget.
• Audit work quality and customer service to ensure company standards, efficiency, and productivity goals are met.
• Create an environment where employees can succeed and grow, and provide staff development coaching, training, and feedback.
• Ensure safety compliance across the region and oversee logistics and inventory control.
• Identify areas for improvement and implement corrective actions.
• Act as communication liaison between Regional Leads, Technicians, and Key Accounts.
• Maintain profitability awareness and review analytics to provide feedback and improvement suggestions.
• Stay current with industry regulations, restrictions, laws, standards, and innovations in materials, tools, and processes.
• Expand the service area, gain new customers, and strengthen market presence.
• Ensure ability to service competitive equipment to broaden customer reach.

Skills

Communication

Leadership

Customer focus

Problem solving

Tools

MS Office

SAP

Electrical diagrams

Job description

Paycom - ATS in Florida invites a Regional Service Manager to lead the assigned territory's performance, focusing on revenue growth, profitability, technician development, and customer satisfaction. The role blends strategic leadership with hands-on technical oversight and long-term client relationships.

This remote, field-based position covers a designated region with travel up to 60%. You will expand service area, service competitive equipment, drive process improvements, and mentor regional