Regional Service Manager

Paycom - ATS; Tallahassee (FL); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health & Wellness

Financial security

Retirement

Time off

Supplemental plans

Growth & Innovation

Job summary

Paycom - ATS in Florida invites a Regional Service Manager to lead the assigned territory's performance, focusing on revenue growth, profitability, technician development, and customer satisfaction. The role blends strategic leadership with hands-on technical oversight and long-term client relationships.

This remote, field-based position covers a designated region with travel up to 60%. You will expand service area, service competitive equipment, drive process improvements, and mentor regional

Qualifications

• 2–5 years of related experience in service management or leadership.
• Strong understanding of the carwash service business.
• Technical knowledge with the ability to develop improved methods for fulfilling responsibilities.

Responsibilities

• Oversee day-to-day operations within the region, delegating service tasks effectively.
• Lead, mentor, and manage Regional Leads and Field Service Technicians.
• Monitor department issues and client complaints, implementing solutions to reduce recurring problems.
• Work closely with Key Accounts to deliver superior customer service and maintain strong business relationships.
• Manage and monitor the regional budget.
• Audit work quality and customer service to ensure company standards, efficiency, and productivity goals are met.
• Create an environment where employees can succeed and grow, and provide staff development coaching, training, and feedback.
• Ensure safety compliance across the region and oversee logistics and inventory control.
• Identify areas for improvement and implement corrective actions.
• Act as communication liaison between Regional Leads, Technicians, and Key Accounts.
• Maintain profitability awareness and review analytics to provide feedback and improvement suggestions.
• Stay current with industry regulations, restrictions, laws, standards, and innovations in materials, tools, and processes.
• Expand the service area, gain new customers, and strengthen market presence.
• Ensure ability to service competitive equipment to broaden customer reach.

Skills

Communication

Leadership

Customer focus

Problem solving

Tools

MS Office

SAP

Electrical diagrams

Job description

Job Details: Job Location: Florida Remote - Tallahassee, FL, Position Type: Full Time, Salary Range: $90000.00 - $100000.00Salary, Job Category: Management, Summary: The Regional Service Manager is responsible for the overall performance of the assigned territory, including revenue growth, profitability, technician development, and customer satisfaction. This role combines strategic leadership with hands‑on technical oversight. The manager develops long‑term client relationships, expands the service area to gain new customers, and ensures the company remains competitive by servicing both proprietary and competitive equipment. The position also drives process improvement, technician skill development, and execution of the strategic direction of field operations. This is a remote, field-based role covering a designated region, with travel required up to 60% of the time.

Roles & Responsibilities

• Oversee day-to-day operations within the region, delegating service tasks effectively.
• Lead, mentor, and manage Regional Leads and Field Service Technicians.
• Monitor department issues and client complaints, implementing solutions to reduce recurring problems.
• Work closely with Key Accounts to deliver superior customer service and maintain strong business relationships.
• Manage and monitor the regional budget.
• Audit work quality and customer service to ensure company standards, efficiency, and productivity goals are met.
• Create an environment where employees can succeed and grow, and provide staff development coaching, training, and feedback.
• Ensure safety compliance across the region and oversee logistics and inventory control.
• Identify areas for improvement and implement corrective actions.
• Act as communication liaison between Regional Leads, Technicians, and Key Accounts.
• Maintain profitability awareness and review analytics to provide feedback and improvement suggestions.
• Stay current with industry regulations, restrictions, laws, standards, and innovations in materials, tools, and processes.
• Expand the service area, gain new customers, and strengthen market presence.
• Ensure ability to service competitive equipment to broaden customer reach.

Job Requirements

Education & Experience

• 2–5 years of related experience in service management or leadership.
• Strong understanding of the carwash service business.
• Technical knowledge with the ability to develop improved methods for fulfilling responsibilities.

Functional/Technical Knowledge, Skills & Abilities

• Excellent written and verbal communication skills.
• Proficient in MS Office products (Excel, Word, Outlook, PowerPoint) and SAP.
• Ability to read and understand electrical diagrams.
• Understanding of PLC controllers, low voltage control circuits, and three-phase power.
• Uncompromising integrity and professionalism, with accountability and reliability under pressure to meet deadlines.
• High energy, strong work ethic, and a customer‑focused, “can-do” approach in a fast‑paced environment.
• Supportive leadership with emotional intelligence; extreme attention to detail and accuracy.
• Flexibility and willingness to travel as needed.

Physical Requirements

• Ability to lift and/or move up to 50 lbs.
• Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Prolonged periods of sitting.
• Maintain professional appearance and grooming standards as outlined.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Benefits & Perks

• Health & Wellness: Medical, dental, and vision insurance, plus 24/7 virtual care and mental health support via Teladoc. Includes tax-advantaged HSA and FSA savings options.
• Financial Security: Company-paid Short-Term Disability, Long-Term Disability, and $25,000 in Life/AD&D insurance at no cost to you.
• Retirement: 401(k) plan with company matching to help you build long-term wealth.
• Time Off: Accrued Paid Time Off (PTO), paid sick leave, and paid company holidays to support a healthy work‑life balance.
• Supplemental Plans: Voluntary accident and critical illness insurance.
• Growth & Innovation: Professional development opportunities and the chance to work with industry-leading technology in a team-oriented environment.

Note: Benefits are subject to plan terms and eligibility requirements. Full details are available in the Summary Plan Descriptions provided by Human Resources.