Regional Service Manager, Central Region - Equity Eligible

Lucid Motors; Chicago (IL); On-site; USD 135,000 - 198,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Paid Holidays

401(k) Plan

Equity Program

Cash Incentive

Job summary

Lucid Motors is seeking a Regional Service Manager for the Central Region to oversee service operations, establish new service centers, and ensure top-tier customer experience while maximizing ROI through labor and maintenance sales.

You will lead a team, drive regional KPIs, and coordinate with other departments to maintain performance. This demanding role requires travel, evenings, weekends, and a passion for sustainable transportation.

Qualifications

• High School Diploma or GED equivalent
• 10 years minimum experience in a service department environment - luxury preferred
• Excellent written and verbal communication skills
• High level attention to detail and accuracy
• Ability to multitask while maintaining high level of accuracy
• Ability to analyze and interpret internal reports
• Able to effectively work both individually and within a group in a high-paced environment
• Must possess a valid driver license

Responsibilities

• Effectively communicate, enforce, and monitor Lucid service department processes
• Effectively coach, grow, develop and lead all direct reports
• Ensure Customer Experience targets are achieved according to Lucid guidelines
• Responsible for initial setup of new service centers within their respective region
• Own and continuously improve all service center KPIs in the assigned region
• Monitor regional service efficiency and problem solve delays or other issues as they arise
• Foresee the assigned region's needs in staffing, assets, and other resources
• Own and problem solve internal and external customer escalations
• Work cross-functionally with other departments to ensure internal and external customer retention, and maintain customer experience standards
• Demonstrate resilience to strategic shifts in business strategies
• Perform various assignments as requested by leadership
• Required to work evenings, weekends, and holidays as needed
• Must be able to travel as needed
• Have a passion for sustainable transportation and changing the automotive industry

Skills

Excellent written and verbal沟通 skills

Education

AA/BS in Automotive Technology or Business Management, or equivalent

Job description

Lucid Motors is seeking a Regional Service Manager for the Central Region to oversee service operations, establish new service centers, and ensure top-tier customer experience while maximizing ROI through labor and maintenance sales.

You will lead a team, drive regional KPIs, and coordinate with other departments to maintain performance. This demanding role requires travel, evenings, weekends, and a passion for sustainable transportation.