Regional Service Manager, Northwest

Lucid Motors; Town of Newark (WI); On-site; USD 149,000 - 218,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability coverage

Paid time off

Paid holidays

Paid sick leave

401(k) retirement plan

Equity program

Job summary

Lucid Motors in the United States is seeking a Regional Service Manager (Northwest) to lead service operations, establish new service centers, and drive customer experience. You will coach staff, enforce processes, and own regional KPIs while coordinating with other departments.

This role requires 10 years in a luxury service environment, strong communication, detail orientation, and willingness to travel evenings and weekends.

Qualifications

• 10 years minimum experience in a service department environment – luxury preferred
• Excellent written and verbal communication skills
• High level attention to detail and accuracy
• Ability to multitask while maintaining high level of accuracy
• Ability to analyze and interpret internal reports
• Able to effectively work both individually and within a group in a high-paced environment
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Must possess a valid driver license

Responsibilities

• Communicate and enforce service department processes
• Coach, grow, develop and lead all direct reports
• Ensure Customer Experience targets are achieved according to Lucid guidelines
• Responsible for initial setup of new service centers within their region
• Own and continuously improve all service center KPIs in the assigned region
• Monitor regional service efficiency and problem solve delays or other issues as they arise
• Foresee the region’s staffing, assets, and other resources needs
• Own and problem solve internal and external customer escalations
• Work cross-functionally with other departments to ensure customer retention and experience standards
• Demonstrate resilience to strategic shifts in business strategies
• Perform various assignments as requested by leadership
• Must be able to travel as needed
• Have a passion for sustainable transportation and changing the automotive industry

Skills

Communication skills

Attention to detail

Multitasking

Analytical ability

Leadership

Team collaboration

Education

High School Diploma or GED

AA/BS in Automotive Technology or Business Management

Tools

Microsoft Office

DMS software

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices andmanufacturingfacilities.Ourteamscomefromindustriesaround the world, united by a shared commitment to excellence.By refusing to settle, youcanhelpredefinewhat’spossible andshape the future of mobility.

The Regional Service Manager (Northwest Region) position will oversee service operations within their assigned region to provide an industry-leading external and internal customer experience while maximizing return on investment through labor sales, maintenance and repair sales, expense control, and customer retention. This position serves to establish new service centers, hire staff, and oversee operations. The Regional Service Manager is an integral part of the service experience and all candidates will be expected to demonstrate excellence in their respective fields, possess the ability to learn quickly, and strive for perfection within a fast-paced environment.

The Role

• Effectively communicate, enforce, and monitor Lucid service department processes
• Effectively coach, grow, develop and lead all direct reports
• Ensure Customer Experience targets are achieved according to Lucid guidelines
• Responsible for initial setup of new service centers within their respective region
• Own and continuously improve all service center KPIs in the assigned region
• Monitor regional service efficiency and problem solve delays or other issues as they arise
• Foresee the assigned region’s needs in staffing, assets, and other resources
• Own and problem solve internal and external customer escalations
• Work cross-functionally with other departments to ensure internal and external customer retention, and maintain customer experience standards
• Demonstrate resilience to strategic shifts in business strategies
• Perform various assignments as requested by leadership
• Required to work evenings, weekends, and holidays as needed
• Must be able to travel as needed
• Have a passion for sustainable transportation and changing the automotive industry

Qualifications

• High School Diploma or GED equivalent
• 10 years minimum experience in a service department environment – luxury preferred
• Excellent written and verbal communication skills
• High level attention to detail and accuracy
• Ability to multitask while maintaining high level of accuracy
• Ability to analyze and interpret internal reports
• Able to effectively work both individually and within a group in a high-paced environment
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Must possess a valid driver license

Advantageous Experiences

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• Previous OEM training

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

INDFS

Salary Range

The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Base Pay Range (Annual)

$148,500—$217,800 USD

Compensation & Benefits

Lucid offers a comprehensive and competitive benefits package including

• medical, dental, and vision insurance
• life and disability coverage
• paid time off
• paid holidays
• paid sick leave
• a401(k) retirementplan

Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy

By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.

To all recruitment agencies

Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.