Regional Senior Operations Manager, Fulfillment Center

Amazon; Petersburg (VA); On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon.com Services LLC in Petersburg, VA is seeking a Sr. Operations Manager to lead a team of Operations and Area Managers, shaping budgetary and people development goals while driving site-wide performance.

The role emphasizes Lean-based process improvement, safety, quality and customer experience for inbound or outbound operations, building leadership strength within the FC and collaborating with HR, Finance and Facilities.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.
• 7+ years direct management experience in manufacturing, production or distribution.
• Experience with performance metrics, process improvement and Lean techniques.
• Ability to handle changing priorities and work in stressful situations.

Responsibilities

• Leads development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency within their functional area and enable the FC to consistently achieve and surpass business objectives.
• Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience
• Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments.
• Leverages Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Skills

Lean methodologies

Performance metrics

Process improvement

Leadership

Education

Bachelor's degree or equivalent

Bachelor's degree in Engineering/Operations or related field

MBA

Job description

Amazon.com Services LLC in Petersburg, VA is seeking a Sr. Operations Manager to lead a team of Operations and Area Managers, shaping budgetary and people development goals while driving site-wide performance.

The role emphasizes Lean-based process improvement, safety, quality and customer experience for inbound or outbound operations, building leadership strength within the FC and collaborating with HR, Finance and Facilities.