Regional Public Safety Comms Leader(Shift Commander)

Metacomet-Emergency-Communications-Center; Norfolk (MA); Sur place; USD 75 000 - 79 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement benefits

Paid time off

Professional development

Résumé du poste

Metacomet Emergency Communications Center (MECC) in Norfolk, MA is seeking a Regional Emergency Communications Supervisor (Shift Commander). The role oversees police, fire, and EMS call-taking and dispatch, leading telecommunicators on shift and ensuring high-quality operations.

The position requires APCO CCS and CTO certifications, a Public Safety Communications degree or five years of dispatcher experience, and offers hourly pay with a 5-2 schedule, plus retention incentives and benefits.

Qualifications

• Must hold or obtain APCO Communications Center Supervisor (CCS) certification.
• Must hold or obtain APCO Communications Training Officer (CTO) certification.
• Demonstrate proficiency in the core competencies for public safety communications supervisors identified in MECC's job description.
• Complete additional training as required.

Responsabilités

• Supervise Public Safety Telecommunicators during assigned shifts, ensuring effective and coordinated call-taking and dispatch services.
• Answer calls and perform police, fire, and EMS dispatch duties as needed.
• Provide direction, coaching, and support to staff during routine operations and challenging incidents.
• Monitor radio transmissions and telephone conversations for quality, accuracy, and compliance with established procedures.
• Apply and enforce MECC policies and applicable police and fire department procedures consistently.
• Investigate complaints and resolve operational problems and concerns.
• Ensure the proper operation of communications equipment and maintain the security of the center.
• Complete supervisory documentation, reporting, and other assigned duties.

Connaissances

Leadership

Supervisory skills

Verbal communication

Written communication

Decision making

Formation

Bachelor's degree in Public Safety Communications or related field

Five years of public safety dispatcher experience

Description du poste

Metacomet Emergency Communications Center (MECC) in Norfolk, MA is seeking a Regional Emergency Communications Supervisor (Shift Commander). The role oversees police, fire, and EMS call-taking and dispatch, leading telecommunicators on shift and ensuring high-quality operations.

The position requires APCO CCS and CTO certifications, a Public Safety Communications degree or five years of dispatcher experience, and offers hourly pay with a 5-2 schedule, plus retention incentives and benefits.