Emergency Communications Supervisor

City of Montgomery, AL; Montgomery (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

City of Montgomery, AL seeks a qualified supervisor to direct and oversee the activities of emergency communications center operators and dispatchers on a shift.

The role includes ensuring proper delivery of pre-arrival and post-dispatch instructions, coordinating with fire, medical and law enforcement responders via a CAD system and land mobile radio network, and mentoring staff to maintain high-quality service 24/7.

Qualifications

• Minimum of 4 years combined E9-1-1 and non-emergency call handling.
• Experience dispatching fire, medical, and law enforcement responders.
• Ability to type at least 35 wpm.
• Willing to work non-business hours, weekends, and holidays.
• 24/7 operations with overtime compensation.

Responsibilities

• Direct and supervise communications center operators and dispatchers on shift.
• Oversee pre-arrival and post-dispatch instructions.
• Assign appropriate emergency responders using CAD and radio networks.
• Monitor radio/telephone traffic and conduct quality reviews.
• Provide training and performance evaluations.

Skills

Supervisory experience

Dispatch supervision

Public safety communications

Quality reviews

Tools

CAD system

Land mobile radio network

Job description

The fundamental reason this position exists is to perform supervisory, technical, and administrative work directing and overseeing the activities of communications center operators and dispatchers assigned to a shift to include answering emergency and administrative calls; oversight of the delivery, or performance of, pre-arrival and post-dispatch instructions as warranted; oversight, or performing dispatching of the most appropriate emergency response personnel using a Computer Aided Dispatch (CAD) system and a land mobile radio network, training dispatchers and operators, monitoring radio and telephone traffic, quality reviews, employee evaluations, and other public safety communications supervisory duties as assigned. This classification reports to and receives general instructions from the Emergency Communications Center Manager.

Applicants must have at least four (4) current years of combined E9-1-1 emergency and non-emergency telephone calls, and provide radio communications support to fire, medical, and law enforcement responders in a dispatching capacity of an organization equal in programmatic scope and geographical size comparable to the City of Montgomery.

NOTE: Qualifying education, training, and experience that provide the requisite knowledge, skills, and abilities to perform the job will be considered.

Applicant must be able to type at least 35 wpm. Must be available to work any-hour shifts as needed to oversee operations and ensure consistency among the shifts. Applicant must be willing to sign a willingness statement, must be willing to respond to the Emergency Communications Center to meet community service expectations, respond to and recover from disasters and other significant events, and follow the instructions of organization leadership. The City of Montgomery's Emergency Communications Center operates 24/7, year-round. You will be required to work non-business hours, weekends, and many holidays. However, employees receive additional compensation for these inconveniences.