Public Safety IT Network & Systems Engineer

Town of Natick; Natick (MA); On-site; USD 110,000 - 130,000; Full time

Job summary

The Town of Natick, serving as the employer for the Middlesex Regional Emergency Communications Center (MRECC), seeks an experienced Network & Systems Engineer to lead the IT environment for a new regional public safety center. You will manage networks, servers, cybersecurity, and mission-critical systems with cross-agency collaboration.

From day one you will coordinate with member communities and vendors, ensuring high availability, disaster recovery, and robust IT operations for CAD/9-1-1 and

Qualifications

• Bachelor's degree in information technology, computer science, cybersecurity, or a related field.
• At least five years of progressively responsible experience administering enterprise networks, servers, infrastructure, or information systems.
• Ability to independently troubleshoot and maintain complex network and server environments.
• Strong knowledge of TCP/IP networking, routing and switching, VLANs, firewalls, VPNs, Windows Server, Active Directory, DNS, DHCP, virtualization, and cybersecurity.
• Experience with public safety technology and vendor management.

Responsibilities

• Administer, monitor, maintain, and secure MRECC network, server, virtualization, storage, wireless, firewall, telecommunications, and endpoint infrastructure.
• Maintain system availability and troubleshoot complex network, server, application, connectivity, and hardware issues.
• Support public safety tech including CAD, 9-1-1 systems, radio, GIS, logging recorders, and other emergency communications applications.
• Coordinate system integration and connectivity between MRECC, member communities, public safety agencies, State 911, vendors, and external systems.
• Manage cybersecurity protections, user access, system permissions, patching, vulnerability remediation, and related security controls.
• Administer backup and recovery systems and assist with disaster recovery, business continuity, and COOP planning.
• Coordinate technology vendors, contractors, support agreements, service calls, upgrades, system implementations, and technology projects.
• Maintain accurate network diagrams, system documentation, inventories, configuration information, and technical procedures.
• Assist MRECC leadership with technology planning, procurement, budgeting, system lifecycle planning, and evaluation of future technology needs.
• Provide technical assistance and support to MRECC personnel.
• Participate in scheduled after-hours maintenance and respond to incidents outside normal hours.

Skills

TCP/IP networking

Windows Server

Active Directory

Cybersecurity

Public safety technology

Troubleshooting

Education

Bachelor's degree in IT / CS / cybersecurity

Tools

CAD interfaces

GIS

Virtualization

VPNs

Job description

The Town of Natick, serving as the employer for the Middlesex Regional Emergency Communications Center (MRECC), seeks an experienced Network & Systems Engineer to lead the IT environment for a new regional public safety center. You will manage networks, servers, cybersecurity, and mission-critical systems with cross-agency collaboration.

From day one you will coordinate with member communities and vendors, ensuring high availability, disaster recovery, and robust IT operations for CAD/9-1-1 and