Emergency Communications Center Specialist

Nationwide Children's Hospital; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH seeks an Emergency Communications Dispatcher to coordinate urgent information across hospital departments and pre-hospital teams. The role requires handling emergency calls, directing resources, and ensuring accurate documentation in a fast-paced setting.

Familiarity with mainframe systems, strong communication skills, and ability to work under pressure are essential. Paramedic certification is preferred; high school diploma required.

Qualifications

• Requires a High School Diploma or equivalent.
• Paramedic Certification preferred.
• Experience in Emergency Dispatch or EMS preferred.

Responsibilities

• Receives and transmits emergency information via radio, computer, and phone to pre-hospital and in-house personnel.
• Answers and directs emergency calls from transport and on-scene staff, coordinating resources.
• Facilitates communication between internal and external departments.
• Provides security dispatching, monitors cameras and alarms, reports activity.
• Maintains documentation of clinical, billing, and emergency communications and events.
• Assists with training of new employees and maintenance of communication equipment.

Skills

Mainframe systems

Database skills

Spreadsheet skills

Verbal communication

Written communication

Multi-tasking

Calm under pressure

Medical terminology

Education

High School Diploma or equivalent

Tools

Mainframe systems

Job description

Overview

Shift: 4p-12:30a . Rotating weekends and holiday required.

Job Description Summary

Effectively communicates emergency information to appropriate stakeholders.

Essential Functions

• Receives and transmits emergency and urgent information via radio, computer, and telephone to pre‑hospital and in‑house personnel.
• Answers and appropriately directs incoming emergency calls from transport and on‑scene personnel, providing efficient support and assisting with the coordination of resources.
• Facilitates effective and accurate communication between internal and external departments and staff.
• Provides security dispatching services, monitoring cameras and alarms and reporting activity.
• Maintains accurate documentation of clinical and billing information, emergency communications, and security and medical events, relaying to appropriate personnel as needed.
• Assists with the training of new employees, developing reports, and maintaining emergency communication equipment.

Education Requirement

High School Diploma, or equivalent, required.

Licensure Requirement

(not specified)

Certifications

Paramedic Certification, preferred.

Skills

• Familiarity with mainframe systems.
• Database and spreadsheet software skills.
• Effective analytical and organizational skills.
• Excellent verbal and written communication, interpersonal, and problem‑solving skills.
• Ability to multi‑task effectively.
• Ability to function calmly and respond quickly in a stressful or emergency situations.
• Knowledge of medical terminology, disease processes, and pre‑hospital procedures.

Experience

• Experience in an Emergency Department or other clinical setting, preferred.
• Emergency dispatch or EMS experience, preferred.

Physical Requirements

OCCASIONALLY: Color vision, Flexing/extending of neck, Lifting / Carrying: 0‑10 lbs, Walking

FREQUENTLY: Interpreting Data, Problem solving

CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Hand use: grasping, gripping, turning, Hearing acuity, Peripheral vision, Repetitive hand/arm use, Seeing – Far/near, Sitting

Additional Physical Requirements Performed But Not Listed Above

(not specified)

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet