Regional Provider Success Leader, SE Region

Counterpart Health; Southaven (MS); Hybrid; USD 146,000 - 190,000; Full time

Benefits offered by this job

Equity opportunities (ESPP)

Office setup reimbursement

Cell phone & internet stipend

Remote-first culture

Paid parental leave

Job summary

Counterpart Health is seeking a Senior Manager, Provider Success SE Region to lead provider relationships and regional performance, aligning market execution with national playbooks and driving adoption of Counterpart Assistant across the South.

You will coach regional teams, manage staffing and priorities, and partner with Clinical, Network, Growth, and Operations leaders to resolve market-specific blockers and optimize provider experience.

Qualifications

• You have a Bachelor’s degree in Healthcare Administration, Business, Public Health, or related field (Master’s preferred).
• You have 8–10+ years of progressive experience in healthcare operations, provider operations, or value-based care programs.
• You have 4+ years experience in Medicare Advantage, ACOs, or other risk-bearing health plan models.
• You demonstrated experience defining and guiding account-level strategy for provider-facing or field-based teams.
• You have strong experience in operational design, process improvement, and change management.
• You have proven experience leading and influencing both direct and indirect teams.
• You have experience working with and influencing Primary Care providers.
• You must reside in Alabama, North Florida, Tennessee, Mississippi or West Virginia

Responsibilities

• Execute the national provider success strategy to achieve regional performance goals.
• Own regional outcomes, including provider satisfaction, engagement, retention, and issue resolution.
• Drive increased adoption and sustained use of Counterpart Assistant across assigned markets.
• Apply national playbooks and workflows while tailoring execution to local provider and market needs.
• Lead, coach, and develop regional provider success teams, including Regional Directors of Operations and Account Managers.
• Build and maintain executive-level relationships with key provider partners.
• Coach teams to define account-level tactics, prioritize daily work, and deliver against regional goals.
• Own regional staffing, prioritization, and resource allocation decisions.
• Identify workflow, implementation, and operational barriers unique to individual practices or markets.
• Develop and execute local tactics to remove blockers and improve provider experience.
• Monitor regional performance trends, risks, and opportunities.
• Escalate systemic issues and insights to national leadership for enterprise-level resolution.
• Partner with regional Clinical, Network, Growth, and Operations leaders to ensure coordinated execution.

Education

Bachelor's degree in Healthcare Administration, Business, Public Health, or related field

Master’s degree preferred

Job description

Counterpart Health is seeking a Senior Manager, Provider Success SE Region to lead provider relationships and regional performance, aligning market execution with national playbooks and driving adoption of Counterpart Assistant across the South.

You will coach regional teams, manage staffing and priorities, and partner with Clinical, Network, Growth, and Operations leaders to resolve market-specific blockers and optimize provider experience.