Regional Patient Care Specialist, TMS & Esketamine

Greenbrook; Dearborn (MI); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Greenbrook Mental Wellness Centers seeks a Patient Care Specialist (Full-time) in Dearborn, MI to support TMS and esketamine therapies. You will assist with treatments, document in the EHR, coordinate patient flow, and help with insurance and billing tasks while providing empathetic, patient-centered care.

Exposure to psychiatric ratings, multi-site coordination, and a team-driven environment are part of the role. Scheduling is 7am–7pm with varying shifts, Monday–Friday.

Qualifications

• Customer-focused patient care experience in fast-paced settings.
• Ability to document accurately and follow clinical guidelines.
• Proficiency with basic software and medical record systems.

Responsibilities

• Administers TMS or esketamine therapy per clinical guidelines.
• Reviews psychiatric rating scales to benchmark progress.
• Records treatment notes in the EHR and coordinates with the team.
• Schedules consultations and handles co-pays and discharge instructions.
• Maintains understanding of insurance and billing workflows.

Skills

Empathy & patient care

Communication skills

Multitasking

Organizational skills

Education

High School Diploma

Bachelor's preferred in healthcare

Tools

Microsoft Office

EMR systems

Job description

Greenbrook Mental Wellness Centers seeks a Patient Care Specialist (Full-time) in Dearborn, MI to support TMS and esketamine therapies. You will assist with treatments, document in the EHR, coordinate patient flow, and help with insurance and billing tasks while providing empathetic, patient-centered care.

Exposure to psychiatric ratings, multi-site coordination, and a team-driven environment are part of the role. Scheduling is 7am–7pm with varying shifts, Monday–Friday.