Regional Partner Success & Training Specialist

FirstCash; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

FirstCash Holdings, Inc. is seeking a Partner Support Specialist to drive same-store performance and merchant utilization across an assigned territory. You will foster trust-based partnerships, deliver in-store and virtual training, and coordinate solutions with sales and support teams.

Ideal candidates bring high energy, strong organization, and a proven sales track record. Travel is expected to support merchant visits and field activity.

Qualifications

• High energy, strong organizational skills, and customer service orientation.
• Proven track record of achieving measurable sales goals.
• Outstanding face-to-face relationship-building skills.

Responsibilities

• Grow same-store utilization and funded volume from existing merchant partners.
• Build and maintain strong, trust-based merchant relationships.
• Deliver in-store and virtual training to drive financing awareness and usage.
• Conduct regular store visits and outbound calls to support merchant performance.
• Ensure in-store marketing is properly displayed and maintained.
• Respond quickly to merchant needs and coordinate solutions.
• Maintain accurate CRM activity and manage daily territory schedules.
• Collaborate with sales leadership and internal support teams.

Skills

Merchant relationships

Sales growth

Training delivery

CRM activity

Travel readiness

Education

Bachelor's degree preferred

Tools

CRM software

MS Office

Job description

FirstCash Holdings, Inc. is seeking a Partner Support Specialist to drive same-store performance and merchant utilization across an assigned territory. You will foster trust-based partnerships, deliver in-store and virtual training, and coordinate solutions with sales and support teams.

Ideal candidates bring high energy, strong organization, and a proven sales track record. Travel is expected to support merchant visits and field activity.