Territory Partner Success Specialist

American First Finance, LLC; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

American First Finance is seeking a Partner Support Specialist to grow merchant utilization and funded volume across an assigned territory. You will build trusted relationships, provide in-store and virtual training, and support merchant performance with regular visits and proactive outreach.

The role emphasizes urgency, excellent customer service, and collaboration with sales and internal teams. A fast-paced environment and travel are expected.

Qualifications

• High energy, excellent organizational skills, and strong integrity.
• Proven track record of achieving measurable sales goals.
• Outstanding face‑to‑face relationship‑building skills.
• High sense of urgency and customer service orientation.
• Ability to thrive in a fast‑paced, results‑oriented environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Grow same‑store utilization and funded volume from existing merchant partners.
• Build and maintain strong, trust‑based merchant relationships.
• Deliver in‑store and virtual training to drive financing awareness and usage.
• Conduct regular store visits and outbound calls to support merchant performance.
• Ensure in‑store marketing is properly displayed and maintained.
• Respond quickly to merchant needs and coordinate solutions.
• Maintain accurate CRM activity and manage daily territory schedules.
• Collaborate with sales leadership and internal support teams.

Skills

High energy

Excellent organizational skills

Strong integrity

Proven sales track record

Face-to-face relationship building

Customer service orientation

Ability to thrive in fast-paced, high‑

Adaptability

Education

Bachelor’s degree preferred but not required

Tools

Microsoft Office Suite

Job description

American First Finance is seeking a Partner Support Specialist to grow merchant utilization and funded volume across an assigned territory. You will build trusted relationships, provide in-store and virtual training, and support merchant performance with regular visits and proactive outreach.

The role emphasizes urgency, excellent customer service, and collaboration with sales and internal teams. A fast-paced environment and travel are expected.