Partner Growth & Success Specialist

FirstCash, Inc.; Dallas (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

FirstCash Holdings, Inc. in the United States seeks a Partner Support Specialist to drive merchant utilization and portfolio growth. You will cultivate strong merchant relationships and deliver in-store and virtual training to raise financing awareness and usage.

The role emphasizes proactive outreach, CRM discipline, and cross-team collaboration to achieve sales goals within an assigned territory.

Qualifications

• High energy with strong organizational skills and integrity.
• Bachelor’s degree preferred but not required.
• Proven track record of achieving measurable sales goals.
• Outstanding face-to-face relationship-building skills.
• High sense of urgency and customer service orientation.
• Thrives in a fast-paced, results-oriented environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Valid driver’s license and car insurance for regional travel.

Responsibilities

• Grow same-store utilization and funded volume from existing merchant partners.
• Build and maintain strong, trust-based merchant relationships.
• Deliver in-store and virtual training to drive financing awareness and usage.
• Conduct regular store visits and outbound calls to support merchant performance.
• Ensure in-store marketing is properly displayed and maintained.
• Respond quickly to merchant needs and coordinate solutions.
• Maintain accurate CRM activity and manage daily territory schedules.
• Collaborate with sales leadership and internal support teams.

Skills

Strong integrity

Measurable sales goals

Face-to-face relationship-building

Urgency and customer service

Fast-paced, results-oriented

Microsoft Office proficiency

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

FirstCash Holdings, Inc. in the United States seeks a Partner Support Specialist to drive merchant utilization and portfolio growth. You will cultivate strong merchant relationships and deliver in-store and virtual training to raise financing awareness and usage.

The role emphasizes proactive outreach, CRM discipline, and cross-team collaboration to achieve sales goals within an assigned territory.