Partner Support Specialist - Phoenix

FirstCash, Inc.; Phoenix (AZ); Hybrid; USD 42,000 - 65,000; Full time

Job summary

FirstCash Holdings, Inc. seeks a Partner Support Specialist to enhance same-store utilization and financing program usage across assigned merchant partners in the U.S. You will build strong merchant relationships and coordinate training and support to drive portfolio growth.

The role emphasizes in-store visits, timely merchant support, and collaboration with sales and internal teams to ensure consistent performance and customer satisfaction.

Qualifications

• High energy and strong organizational skills are essential.
• Proven ability to build merchant relationships and drive results.
• Customer service orientation with a sense of urgency.
• Ability to thrive in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Grow same-store utilization and funded volume with merchant partners.
• Build and maintain trust-based merchant relationships.
• Deliver in-store and virtual training to drive financing awareness and usage.
• Conduct regular store visits and outbound calls to support performance.
• Ensure in-store marketing is properly displayed and maintained.
• Respond quickly to merchant needs and coordinate solutions.
• Maintain accurate CRM activity and daily territory schedules.
• Collaborate with sales leadership and internal support teams.

Skills

High energy

Organizational skills

Integrity

Face-to-face relationship-building

Urgency and customer service

Fast-paced, results-oriented

Microsoft Office Suite

Education

Bachelor’s degree preferred

Tools

Word

Excel

PowerPoint

Job description

Partner Support Specialist

Join the Team at American First Finance as a Partner Support Specialist! The Partner Support Specialist (PSS) drives same‑store performance and utilization growth within an assigned merchant territory. Success is measured by increased program usage, strong merchant relationships, and consistent portfolio growth.

Essential Duties & Responsibilities

• Grow same‑store utilization and funded volume from existing merchant partners
• Build and maintain strong, trust‑based merchant relationships
• Deliver in‑store and virtual training to drive financing awareness and usage
• Conduct regular store visits and outbound calls to support merchant performance
• Ensure in‑store marketing is properly displayed and maintained
• Respond quickly to merchant needs and coordinate solutions
• Maintain accurate CRM activity and manage daily territory schedules
• Collaborate with sales leadership and internal support teams

What Success Looks Like

• Strong merchant satisfaction and retention
• Consistent utilization growth across the portfolio
• High energy, accountability, and disciplined execution
• Clear ownership of performance outcomes

Minimum Requirements & Qualifications

• High energy, excellent organizational skills, andstrong integrity.
• Bachelor’s degree preferred but not required.
• Proven track record of achievingmeasurable sales goals.
• Outstandingface‑to‑face relationship-buildingskills.
• High sense ofurgency and customer service orientation.
• Ability to thrive in afast‑paced, results-oriented environment.
• Proficiency inMicrosoft Office Suite (Word, Excel, PowerPoint).
• Valid driver’s license and car insurance for regional travel.

About FirstCash Holdings, Inc.

FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology‑driven point‑of‑sale payment solutions, both dedicated to serving cash‑- and credit‑constrained consumers.

With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre‑owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non‑recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.

Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease‑to‑own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.

With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the market.

Join FirstCash and be part of a company that values integrity, customer service, and growth

FirstCash Holdings, Inc. is an Equal Opportunity Employer

FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at [e-mail] or [phone] Ext. 1

Note: The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.