Partner Success Specialist - Merchant Growth & Training

American First Finance; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

FirstCash Holdings, Inc. is seeking a Partner Support Specialist to drive performance with merchant partners across designated territories. The role emphasizes expanding utilization, building strong relationships, and delivering training to heighten financing awareness.

You will visit stores, coordinate solutions, maintain CRM records, and collaborate with sales and internal teams to ensure portfolio growth and merchant satisfaction.

Qualifications

• High energy, organizational skills, and integrity.
• Bachelor’s degree preferred but not required.
• Proven track record of achieving measurable sales goals.
• Outstanding face‑to‑face relationship‑building skills.
• High sense of urgency and customer service orientation.
• Ability to thrive in a fast‑paced, results‑oriented environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Valid driver’s license and car insurance for regional travel.

Responsibilities

• Grow same-store utilization and funded volume from existing merchant partners.
• Build and maintain strong, trust-based merchant relationships.
• Deliver in-store and virtual training to drive financing awareness and usage.
• Conduct regular store visits and outbound calls to support merchant performance.
• Ensure in-store marketing is properly displayed and maintained.
• Respond quickly to merchant needs and coordinate solutions.
• Maintain accurate CRM activity and manage daily territory schedules.
• Collaborate with sales leadership and internal support teams.

Skills

High energy

Organizational skills

Integrity

Proficiency in MS Office

Sales goals

Face-to-face relationship building

Customer service orientation

Fast-paced environment

Driving/travel readiness

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

FirstCash Holdings, Inc. is seeking a Partner Support Specialist to drive performance with merchant partners across designated territories. The role emphasizes expanding utilization, building strong relationships, and delivering training to heighten financing awareness.

You will visit stores, coordinate solutions, maintain CRM records, and collaborate with sales and internal teams to ensure portfolio growth and merchant satisfaction.