Partner Success & Growth Specialist

American First Finance, LLC; Phoenix (AZ); On-site; USD 48,000 - 72,000; Full time

Job summary

FirstCash Holdings, Inc. is seeking a Partner Support Specialist to drive same-store performance and utilization growth within an assigned merchant territory, delivering in-store and virtual training and coordinating solutions for merchant needs.

The role emphasizes building trust-based relationships, maintaining CRM activity, and collaborating with sales leadership. Some travel is expected to support regional partners.

Qualifications

• High energy, excellent organizational skills, and strong integrity.
• Bachelor’s degree preferred but not required.
• Proven track record of achieving measurable sales goals.
• Outstanding face-to-face relationship-building skills.
• High sense of urgency and customer service orientation.
• Ability to thrive in a fast-paced, results-oriented environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Valid driver’s license and car insurance for regional travel.

Responsibilities

• Grow same-store utilization and funded volume from existing merchant partners
• Build and maintain strong, trust-based merchant relationships
• Deliver in-store and virtual training to drive financing awareness and usage
• Conduct regular store visits and outbound calls to support merchant performance
• Ensure in-store marketing is properly displayed and maintained
• Respond quickly to merchant needs and coordinate solutions
• Maintain accurate CRM activity and manage daily territory schedules
• Collaborate with sales leadership and internal support teams

Skills

Face-to-face relationships

Customer service orientation

High energy

Organizational skills

Measurable sales goals

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

CRM software

Job description

FirstCash Holdings, Inc. is seeking a Partner Support Specialist to drive same-store performance and utilization growth within an assigned merchant territory, delivering in-store and virtual training and coordinating solutions for merchant needs.

The role emphasizes building trust-based relationships, maintaining CRM activity, and collaborating with sales leadership. Some travel is expected to support regional partners.