Regional Operations & Risk Liaison

United Community; Gainesville (GA); On-site; USD 51,000 - 60,000; Full time

Job summary

United Community seeks a Regional Support Specialist to act as a subject-matter expert and liaison for branches within an assigned region. You will guide deposit operations, risk reviews, and exception tracking while ensuring compliance and quality control through audits and routine branch visits.

The role requires an associate degree and at least two years of branch banking experience, with strong attention to detail, communication, and the ability to work independently and with teams.

Qualifications

• Associate degree in Business or related field or equivalent experience.
• At least two years of branch banking experience.
• Strong attention to detail, multitasking ability, communication, and customer interaction skills.
• Ability to work independently and collaboratively.
• Proficiency in Windows, Microsoft Office, and bank software programs.

Responsibilities

• Serve as the primary liaison for branch personnel regarding deposit applications, operations, risk reviews, and exception tracking.
• Maintain knowledge of deposit systems and operational procedures.
• Provide training, coaching, and support to reinforce safety and soundness.
• Conduct quarterly cash audits and monthly risk checkpoints.
• Review exception reports and develop plans to reduce exceptions.
• Review teller over/short reports and assist in resolution.
• Review cash items and collections.
• Communicate routinely with Regional Banking Managers, Branch Managers, and Presidents.
• Conduct routine branch visits (travel required).
• Complete Quality Control reviews.
• Facilitate regional branch meetings.
• Review checkpoint and audit results and execute remediation plans.
• Assist in developing SOP bulletins, manuals, and job aids.
• Partner with Training and other departments to optimize performance.
• Participate in M&A activities and branch opening/closing events.
• May be cross‑trained for support desk calls, workflows, or SharePoint checkpoints.
• Assist with annual budget development.
• Participate in all compliance training.
• Perform other duties as assigned.

Skills

Branch banking experience

Attention to detail

Multitasking

Customer service

Education

Associate degree in Business or related field

Tools

Windows OS

Microsoft Office

Banking software

Job description

United Community seeks a Regional Support Specialist to act as a subject-matter expert and liaison for branches within an assigned region. You will guide deposit operations, risk reviews, and exception tracking while ensuring compliance and quality control through audits and routine branch visits.

The role requires an associate degree and at least two years of branch banking experience, with strong attention to detail, communication, and the ability to work independently and with teams.