Regional Banking Excellence Specialist

United Community Bank; Gainesville (GA); On-site; USD 51,000 - 60,000; Full time

Job summary

United Community Bank is seeking a Regional Support Specialist to act as a subject-matter expert and liaison for branches in the region. The role focuses on operational excellence, risk reduction, and strengthening communication between branches and support areas.

Responsibilities include handling deposit applications, risk monitoring, quarterly cash audits, and ongoing training. Travel up to 75% and full-time exempt status are required. Background and credit checks are required.

Qualifications

• Associate degree in Business or related field or equivalent experience.
• At least two years of branch banking experience.
• Strong attention to detail, multitasking ability, communication, and customer interaction skills.
• Ability to work independently and collaboratively.
• Proficiency in Windows, Microsoft Office, and bank software programs.

Responsibilities

• Serve as the primary liaison for branch personnel regarding deposit applications, operations, risk reviews, and exception tracking.
• Maintain knowledge of deposit systems and operational procedures.
• Provide training, coaching, and support to reinforce safety and soundness.
• Conduct quarterly cash audits and monthly risk checkpoints.
• Review exception reports and develop plans to reduce exceptions.
• Review teller over/short reports and assist in resolution.
• Review cash items and collections.
• Communicate routinely with Regional Banking Managers, Branch Managers, and Presidents.
• Conduct routine branch visits (travel required).
• Complete Quality Control reviews.
• Facilitate regional branch meetings.
• Review checkpoint and audit results and execute remediation plans.
• Assist in developing SOP bulletins, manuals, and job aids.
• Partner with Training and other departments to optimize performance.
• Participate in M&A activities and branch opening/closing events.
• May be cross-trained for support desk calls, workflows, or SharePoint checkpoints.
• Assist with annual budget development.
• Participate in all compliance training.
• Perform other duties as assigned.

Skills

Attention to detail

Multitasking

Communication

Customer service

Independent work

Collaboration

Education

Associate degree in Business or related field

Tools

Windows

Microsoft Office

Bank software

Job description

United Community Bank is seeking a Regional Support Specialist to act as a subject-matter expert and liaison for branches in the region. The role focuses on operational excellence, risk reduction, and strengthening communication between branches and support areas.

Responsibilities include handling deposit applications, risk monitoring, quarterly cash audits, and ongoing training. Travel up to 75% and full-time exempt status are required. Background and credit checks are required.