Branch Operational Specialist

Orrstown Bank; Lancaster (Lancaster County); On-site; USD 38,000 - 56,000; Full time

Job summary

Orrstown Bank in Lancaster, PA seeks a Branch Operational Specialist to lead critical branch tasks, including risk processes, cash management, ATM oversight, and the annual financial center operational review.

The role supports advanced paying/receiving duties and enhances the service/client experience. A high school diploma and banking position experience are required, with potential consideration for a 4-year degree and related training.

Qualifications

• Proficient reading, verbal and written communication skills.
• Adept at cross-selling bank products and services.
• Ability to coach and train new hires.

Responsibilities

• Oversee internal risk processes and procedures.
• Manage financial center cash and ATM operations.
• Support paying/receiving duties and client experience.
• Engage in conversational discovery to align client needs with solutions.

Skills

Communication skills

Cross-selling bank products

Coaching & training

Risk awareness

Cash handling & ATM management

Education

High school diploma or equivalent

4-year college degree (alternative)

Job description

The Branch Operational Specialist will lead the critical operational tasks within the branch including, but not limited to: oversight of all internal risk processes/procedures, financial center cash management processes, ATM management, and the annual financial center operational review process. This individual will support advanced paying/receiving duties and support the overall service/client experience. In addition, the Branch Operational Specialist will engage in basic conversational discovery with a client, aligning the needs of the client with the appropriate solution recommendation, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment. The Branch Operational Specialist will possess good judgement and decision-making skills to ensure a sound balance of maintaining all areas of risk while also considering the client experience.

A high school diploma or equivalent. A minimum of one (1) year experience in related banking positions as well as bank product and services training. Six (6) months of experience in related banking positions as well as bank product and services training maybe considered with the completion of a post-secondary 4-year degree.

Proficient reading, verbal and written communication, mathematical and interpersonal relations skills; adept at cross-selling bank products and services; possess the ability to competently coach and train new hires.