Regional Operations Manager - Join our talent pool now

Swiftx Express; Northern (KY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K Matching

Medical insurance, Dental and Vision

Job summary

Swiftx Express in the United States is seeking an experienced Operations Leader to oversee warehouse, DSP, and cross-border logistics functions; you will drive efficiency, safety, and quality across the network.

You will manage budgets, KPIs, and partner relationships, while leading a hands-on team in a fast-paced startup environment and coordinating US–China logistics.

Qualifications

• 3+ years leading warehouse/distribution operations.
• Strong data-driven decision making with KPI focus.
• Excellent English communication; able to work cross-border (US–China).
• Willingness to relocate within the United States.

Responsibilities

• Oversee DSPs and sorting center operations to meet standards and metrics.
• Implement OSHA safety standards and conduct safety drills.
• Maintain records and generate reports on operations and compliance.
• Lead cross-border logistics between US and China.
• Manage budgets, costs, and KPI monitoring for warehouse and delivery.
• Lead daily operations meetings and performance evaluations.
• Recruit, onboard, and manage DSP partnerships.
• Design training programs to improve service quality and efficiency.

Skills

Team management

Data-driven decisions

Cross-border logistics

English proficiency

Relocation willingness

Operations in startup

Job description

• Oversee and manage Delivery Service Providers (DSPs) and sorting center operations to ensure compliance with company standards and performance metrics.
• Implement and enforce OSHA safety standards, including regular safety drills and compliance audits.
• Maintain accurate records of warehouse operations and generate periodic reports on operational performance and compliance.
• Develop, implement, and continuously monitor quality control and quality assurance processes.
• Analyze operational performance data to drive continuous improvement and optimization across all processes.
• Coordinate cross-border logistics between China and international markets to ensure timely and efficient delivery.
• Manage budgets, control costs, and monitor key performance indicators (KPIs) for warehouse and delivery operations.
• Lead daily operational meetings and conduct team performance evaluations.
• Recruit, onboard, and manage relationships with DSP partners.
• Design and implement training programs to enhance service quality and operational efficiency.
• Oversee regional fleet operations, including task allocation, cost efficiency, and vehicle utilization optimization.
• Manage both in-house and outsourced fleet resources to maximize capacity and efficiency.
• Continuously optimize pickup models, logistics processes, and resource planning strategies.
• Collaborate with internal teams and external partners to ensure smooth and aligned operations.
• Handle daily operational issues and respond quickly to emergencies or unexpected situations.

• 3+ years of experience in warehouse operations, distribution, or logistics (e.g., parcel, fulfillment, or last-mile delivery), with hands‑on team management experience.
• Strong understanding of warehouse workflows, including sorting, linehaul, and last‑mile operations.
• Experience in cross‑border logistics, parcel networks, third‑party logistics (3PL), or e‑commerce fulfillment is a plus.
• Comfortable working in a fast‑paced, startup environment and willing to be hands‑on in operations.
• Strong analytical mindset with the ability to use data and KPIs to drive decision‑making.
• Highly responsive, with strong communication skills and a continuous improvement mindset.
• Proficient in English; ability to work in a cross‑border (U.S.–China) environment is preferred.
• Willingness to relocate within the United States as required

• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K Matching
• Medical insurance, Dental and Vision Insurance, STD/LTD
• Salary: 80k - 100k