Regional Operations Leader: Multi-Site P&L & Growth

Metropolis Technologies; Lake Geneva (WI); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Office-first collaboration (4 days in‑

Region travel opportunities

Job summary

Metropolis Technologies in the United States is seeking a Regional Manager, Operations to be the operational backbone of your geographic market, translating strategic goals into disciplined ground operations, excellent service, and safe, compliant facilities.

You will own regional P&L, lead multi-site teams, supervise labor optimization and analytics, and partner with Revenue & Growth to scale the business while maintaining strong customer and member satisfaction.

Qualifications

• 5+ years of multi-unit operational leadership experience managing distributed facilities, properties, mobility hubs, or retail/hospitality operations.
• Full P&L and EBITDA accountability across a multi-site portfolio, with demonstrated experience in budget management, variance analysis, and labor optimization.
• Team Leadership & Labor Relations: Experience managing field supervisors, operations managers, and frontline hourly staff, including unionized labor or CBAs a strong plus.
• Data & Systems Fluency: Proficiency with dashboards, BI tools, and KPIs to spot trends and drive root-cause fixes.
• Client & Stakeholder Management: Ability to present financial performance and operational reviews to real estate partners or asset owners.
• Mobility & Licensing: Valid driver's license with travel readiness across the regional portfolio.

Responsibilities

• Oversee daily multi-site operations across the region with emphasis on service delivery, facility cleanliness, safety standards, and technology uptime.
• Own regional financial performance, annual budgeting, reforecasting, labor efficiency modeling, and expense control.
• Monitor regional dashboards to optimize visit coverage and GPV compliance, diagnose location-level anomalies with Operations Managers.
• Recruit, coach, and retain multi-level teams; ensure training completion and manage labor relations where applicable.
• Drive same-store revenue retention and high CSAT/NPS, while partnering with revenue teams during underwriting and onboarding for market expansion.
• Ensure risk management via audits, inspections, and hazard resolution across sites.

Skills

Multi-Unit Leadership

P&L Ownership

Financial Acumen

Team Leadership

Data Dashboards

Key Stakeholder Management

Mobility & Licensing

Education

Bachelor's degree in Business Administration

Bachelor's degree in Operations Management

Bachelor's degree in Finance

Tools

Salesforce

Tableau

Looker

Job description

Metropolis Technologies in the United States is seeking a Regional Manager, Operations to be the operational backbone of your geographic market, translating strategic goals into disciplined ground operations, excellent service, and safe, compliant facilities.

You will own regional P&L, lead multi-site teams, supervise labor optimization and analytics, and partner with Revenue & Growth to scale the business while maintaining strong customer and member satisfaction.