Regional Operations Leader – P&L & Multi-Site Growth

Metropolis Technologies; Menomonee Falls (WI); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Office-first culture

Four days in office per week

Job summary

Metropolis Technologies is seeking an experienced Regional Manager, Operations to lead multi-site operations in the Wisconsin region. You will own P&L, drive EBITDA targets, and implement data-driven improvements across facilities, safety, and customer experience.

You will recruit and develop high-performing teams, align with occupancy and labor plans, and coordinate with real estate partners to enable scalable growth while maintaining strong CSAT Scores and compliance.

Qualifications

• 5+ years of multi-unit operational leadership experience managing distributed facilities, properties, mobility hubs, or retail/hospitality operations.
• Full P&L and EBITDA accountability across a multi-site portfolio with budget management, variance analysis, and labor optimization.
• Proven leadership capability managing field supervisors, operations managers, and frontline hourly staff, including unionized labor considerations.
• Tech-fluent mindset with comfort using data dashboards, BI tools, and KPIs to spot trends and drive fixes.
• Strong stakeholder communication skills with experience presenting financial performance and operational reviews to partners.
• Valid state driver's license with ability to travel locally across the regional portfolio.

Responsibilities

• Oversee daily multi-site operations across your region, ensuring consistent service delivery, safety, and high technology uptime across Vision camera and access systems.
• Own regional financial performance, annual budgeting, reforecasting, labor efficiency modeling, and expense control.
• Monitor regional dashboards to optimize visit coverage and GPV, diagnosing and resolving location-level issues with Operations Managers.
• Recruit, coach, and retain multi-level teams; drive training completion and oversee labor management including CBAs where applicable.
• Drive same-store revenue retention and maintain high customer and member satisfaction across properties.
• Partner with Revenue & Growth during underwriting, facility handoffs, and onboarding to enable scalable expansion.
• Enforce risk management protocols and conduct regular safety audits to minimize incidents.

Skills

Multi-unit leadership

P&L ownership

Labor relations

Data dashboards

Stakeholder management

Mobility licensing

Education

Bachelor's degree in Business Administration

Tools

Salesforce

Tableau

Looker

Job description

Metropolis Technologies is seeking an experienced Regional Manager, Operations to lead multi-site operations in the Wisconsin region. You will own P&L, drive EBITDA targets, and implement data-driven improvements across facilities, safety, and customer experience.

You will recruit and develop high-performing teams, align with occupancy and labor plans, and coordinate with real estate partners to enable scalable growth while maintaining strong CSAT Scores and compliance.